Job Description :

About the role:

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Singleton, Talisker and Clynelish). 

 

The role is based at Singleton Visitor Centre but will require occasionally travel between Talisker and Clynelish so driving licence is a must.

Top Accountabilities 

Responsible for handling Brand Homes mailboxes.Co-ordinate and manage site training requirementsManaging the entry of all bookings to systems including travel trade, B2B, media trip and internal business guestsManaging purchase to pay processesSupport Assistants and Regional Brand Home Manager with legislative and corporate compliance adminSupport Assistant Managers and Regional Brand Home Manager will planned and ad hoc administrative duties
 

Qualifications and Experience required

2+ years’ experience in an administrative positionPossess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connectionsExcellent communicator, both verbal and written, with the ability to influence at all levels of the organizationProficient in Microsoft applicationsBe familiar with customer service standards Be guided by a customer-first attitude; ability to understand and interpret consumer insightsMust be analytical, and possess good knowledge of budgeting processes and important metric managementStrong desire to learn more about the whisky story, brand, and its characteristicsResults driven, with a desire to work in a fast-paced environmentMust have ability to prioritize and plan work activities in a timely and efficient mannerAbility to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected eventsPossess a friendly, helpful, confident, and engaging personalityPossess strong digital literacy skillsPossess strong Emotional Intelligence; ability to make emotional and human connections and build credible working relationships 

Working with Us 

Join us and you can also expect a highly competitive and flexible rewards and benefits package including: 

Product allowance and membership discounts 

Contributory pension scheme 

Competitive annual bonus (dependent on performance)

Generous holiday allowance 

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Worker Type :

Regular

Primary Location:

Glen Ord Visitors Centre

Additional Locations :

Job Posting Start Date :

2024-12-19