At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter! 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

The Business Process Consultant is an expert role in E&I Customer Service to drive implementation and continues improvement of business processes and associated systems. We are looking for a candidate who is knowledgeable of key customer service systems (SAP, Salesforce, eCommerce, etc.) and has passion to enhance the knowledge and skills of E&I customer service team through effective troubleshooting, coaching and training, utilizing leading edge business practices.

Responsibilities:

Provide responsive support for transactional and operational issues escalated by CSRsMonitor key system and process metrics to proactively identify and resolve issuesInitiate and drive process and system improvements, in collaboration with CSRs, Team Leaders and CI SMEsConnect with business and partner functions, support Customer Service and business process initiatives to ensure maximum benefit is derivedDevelop, standardize, and maintain regional job aides, knowledge articles and documentation for key systems (SAP, Salesforce, eCommerce, etc.) and associated business processes.Develop and deliver regional system training programs, and work with Global Learning Leader to identify training needs and ensures execution of training plan.Action as regional point of contact for launch and implementation of new and/or upgraded systems, coordinate and/or perform testing and end user trainingActively participate in global network of BPCs, Team Coaches and CI SMEs, and contribute to leverage best practice, align global standard process, and drive process improvementsOversee and administer System access, role assignment and authorizations based on global standards

Qualifications:

With Bachelor degree in trading or IT.With at least 5 years’ relevant working experience in customer service or SAP operation/support.SAP project experience will be a plusWith good understanding and concept about business and trading.Good Communication Skills, English (both Written & Oral)Proficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint)Be a good team player, self-learner, and willing to accept great challenges.Be able to lead, initiate, influence, and drive change

Join our Talent Community to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.