Regional Customer Quality Manager **General Information** Req # WD00075298 Career area: Hardware Engineering Country/Region: Indonesia City: Jakarta Pusat Date: Wednesday, November 27, 2024 Working time: Full-time **Additional Locations** : * Indonesia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** 1. Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction; 2. Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time; 3. Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection; 4. Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...); 5. Leading the TCRR reduction activities for the ASEAN countries. **Additional Locations** : * Indonesia * Indonesia