**YOUR TASKS AND RESPONISIBILITIES:** + Manage the transition to secondary sales-based billing process + Monitor monthly orders, dispatches and ensure adherence to timeline + Key account management: Segment customers andSet up a periodic customer engagement program for timely resolution of operational issues + Devise and Track metrics for service levels from CFAs to Distributors + Understand retail coverage and make recommendations on new distributor appointments + Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments Socialize best practices across the Customer Service team + Proficient with data analytics to drive continuous improvements in the model + Effective and firm communicator who is approachable **WHO YOU ARE:** + 10+ years of Hands-on Sales/Distribution Experience + Qualification: Graduate (Any) and above + Performer with clean track record and strong adherence to systems and processes + Customer Service and Change Management. + Collaborate and Influence in matrix organization to drive improvements + Ability to work in ambiguous environment, identify critical issues and develop new solutions + Analytical bent of mind + Proven capabilities in building and managing high performance teams + Open to at least 50% travel work **Location:** Lucknow/Patna We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.