**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **WE BUILD WHAT MATTERS** What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters. **About EPD:** Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! **Job Summary:** The Electric Power Division has an exciting opportunity for a Regional Data Center Account Manager. This position is based at our Electric Power Headquarters in Irving, Texas. As a Regional Data Center Account Manager at Caterpillar, you will develop new business and manage large accounts for the Large Electric Power Systems Division within North America. **What you will do:** + Develop and maintain effective relationships with specified accounts to achieve sales objectives. + Develop and execute account strategies, establish high-level relationships with business decision makers and identify business needs and problems. + Work with Sales Support to manage project milestones and critical dates. + Develop forecasts for all accounts. + Provide consultation to various departments within Caterpillar regarding the direction and strategies that key Data Center leaders will be adopting in the future. + Consult with dealers and districts on sales and services support of products to accounts in region. + Make regular visits to job locations, to provide advice and counsel to potential customers including the consultants that specify Caterpillar designs leveraging all resources available. + Ensure that account decision makers have been fully exposed to Caterpillar Solutions. + Communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. + Coordinate activities with LEPS Territory Managers as needed to ensure consistent communication with Dealers and customers. **Degree Requirement:** Bachelor of Science Degree i is required for this position. **What you will have:** Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: + Facilitates creation of the 'right' products and services to resolve customer business issues. + Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. + Advises others on creating customer focused environments in various scenarios. + Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. + Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. + Communicates and models the criticality of customer focus as an organizational strategy. Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Working Knowledge: + Discusses industry-specific flagship products and services. + Demonstrates current knowledge of the regulatory environment for industry segment. + Describes the contribution of own function as it relates to the industry segment. + Participates in major industry professional associations; subscribes to industry-specific publications. + Currently works with a major industry segment and associated functions and features. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: + Differentiates assumptions, perspectives, and historical frameworks. + Evaluates past decisions for insights to improve decision-making process. + Assesses and validates decision options and points and predicts their potential impact. + Advises others in analyzing and synthesizing relevant data and assessing alternatives. + Uses effective decision-making approaches such as consultative, command, or consensus. + Ensures that assumptions and received wisdom are objectively analyzed in decisions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: + Reviews others' writing or presentations and provides feedback and coaching. + Adapts documents and presentations for the intended audience. + Demonstrates both empathy and assertiveness when communicating a need or defending a position. + Communicates well downward, upward, and outward. + Employs appropriate methods of persuasion when soliciting agreement. + Maintains focus on the topic at hand. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Extensive Experience: + Ensures negotiators have awareness of complementary yet diverse interests. + Successfully completes significant negotiations, both internal and external. + Details the risks of negotiation breakdown from each party's perspective. + Protects own position, while demonstrating willingness to achieve win-win. + Identifies similarities and differences in position and assesses impact on discussions. + Detects and addresses lack of progress or a stalemate. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience: + Communicates to clients regarding expectations of all parties. + Participates in negotiating the terms of the business relationship. + Conducts periodic reviews of work effort, progress, issues, and successes. + Maintains productive, long-term relationships with clients or vendors. + Creates opportunities to educate support teams on client priorities. + Empowers others to establish collaborative, healthy relationships. Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients. Level Extensive Experience: + Evaluates demographics, trends and issues affecting specific markets and customers; makes + recommendations accordingly. + Trains others on the many aspects of managing existing customer accounts. + Teaches others how to use advanced technologies and tools for account management. + Anticipates the needs and preferences of key players at relevant customer accounts. + Advises on the appropriate solutions to complex customer accounts problems. + Collaborates with the customer on large account activities and monitors customer satisfaction. Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Level Extensive Experience: + Acquires and retains customers in multiple settings using 'value selling' techniques. + Coaches others on the application of 'value selling' principles and practices. + Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently. + Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs. + Solicits feedback from the customer community as a valued service provider. + Teaches and coaches 'value selling' to others within the organization. **Additional information:** + Domestic travel up to 60% & minimal international travel is required. + Domestic relocation assistance is offered for this position. + Visa sponsorship is not offered for this position. + This position will be located in Irving, TX. + A company car and monthly cell phone stipend will be offered for this position. **Employee Benefit Details:** + Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. + Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. + Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). **Final Details:** This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers \#LI **Summary Pay Range:** $144,960.00 - $217,320.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . **Posting Dates:** January 22, 2025 - February 7, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .