As Regional Director of Operations you will oversee 35 Brookdale senior living communities across AR, KS, MO and OK, offering independent and assisted living, memory care and Brookdale at Home services. This role supports successful results in occupancy, NOI and resident and associate satisfaction by fostering teamwork and the development of operations leaders.
Prior multi-state experience and proven success in the senior housing industry including independent, assisted living and skilled settings is preferred. The Regional Director of Operations will preferably live within the markets they oversee.
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Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:
Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsThis is an incentive based position, which may include bonuses, incentive or commission plans.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
Oversees operations and develops medium-term improvements which impact the organization. Directly manages and directs the operations of a group of 3-4 districts in the West Division under the direction of the Vice President, Operations or Division Vice President. Oversees a revenue of approximately $144 million dollars annually.
Monitors community operations of assigned districts through review of financial statements, sales and activity reports, clinical metrics, and other performance data to identify gaps, and reports these results. Ensures full product alignment and reviews operational audits to ensure federal and state compliance with established quality and productivity standards. Assesses productivity and goal achievement, and determines cost reduction and program improvement in all product lines. Keeps track of labor costs and hours and addresses concerns and action plans with appropriate District Directors of Operations (DDOs).Oversees and directly manages performance of DDOs in assigned districts and provides mentoring to ensure successful operations management, associate relations, and resident customer service.Helps evaluate the feasibility of new or revised systems and procedures. Assists management team with problem solving and productivity improvements and empowers implementation of solutions.Oversees assigned district and community management implementation of sales, marketing, and business development activities to include strategies to maximize occupancy growth.Provides guidance and oversees the district operations teams in the evaluation and approval of community business plans and operating budgets addressing improvement of occupancy. Proactively manages, controls, and approves capital expenditures. Partners with Marketing and Finance to assess and balance company profitability goals with operating resources.Discusses issues of significance and impact for operations, and confers with appropriate decision makers to resolve problems. Ensures action plans are created and executed upon. Initiates needed actions as appropriate.Selects, develops, leads, and retains district operations teams in assigned districts that will successfully achieve operating objectives and initiatives according to company culture and beliefs. Visits communities routinely and monitors the compliance of policies and procedures. Coaches DDOs as necessary to maintain high standards of quality care, financial accountability and business growth. Addresses organizational design and reporting relationships to prepare and respond adequately to changes and growth.Problem solves issues of significance and impact for regional community operations with appropriate associates in Finance, Human Resources, Clinical and Information Technology.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
QualificationsEducation and Experience
Bachelor's Degree in Healthcare, Gerontology, Business or related field required.Ten years’ experience in Operations, Healthcare/Long-Term Care Management, Marketing, Financial Planning and Human Resources in a management role required.Experience in all aspects of senior living communities, with independent and assisted living, and Alzheimer’s care. Multi-site experience preferred.Must have experience as Nursing Home Administrator, or equivalent combination of education and experienceCertifications, Licenses, and Other Special Requirements
Must possess current, unencumbered Nursing Home Administrator License. Frequent car travel requires the incumbent to possess and maintain a valid driver's license. Ability to work some evenings/weekends and travel frequently by air or car.
Management/Decision Making
Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.
Knowledge and Skills
Has significant knowledge of an advanced discipline with a working knowledge of related fields. Manages at least one function with full responsibility for results. High degree of accuracy in all assignments, ability to work independently and manage time effectively. Must understand the older adult market. High degree of initiative and creativity, good judgment, excellent oral and written communication skills and the ability to motivate. Ability to operate personal computers and related software.
Physical Demands and Working Conditions
StandingWalkingSittingUse hands and fingers to handle or feelReach with hands and armsStoop, kneel, crouch, or crawlTalk or hearAbility to lift: up to 25 poundsVisionRequires interaction with co-workers, residents or vendorsRequires Travel: FrequentlyRequires Driving: Drives self (Tier 2)
Brookdale is an equal opportunity employer and a drug-free workplace.