FR
20 days ago
Regional Director Account Management for Multinationals - France

Role:

- As Program Manager : Responsible for the overall strategic steering and coordination of Regional World Programs, as well as customer relationship management for the Program.
- Responsible of Account management for all Managing Insurers within the Region.
- Contributes to improve customer satisfaction by ensuring operational excellence through harmonized processes and organizational model (Support the transition to One WA (BT) in the Region)
 

Main tasks:

As a team leader
- Manages, leads and motives local Account managers and sales support under his responsability
- Defines and coordinates priorities, objectives and ensure overall follow up  - Recruitment, training and competence development plan
- Develops and ensure achievement of targets
- Controls and optimizes account management compliance as regards to EH WA processes, business rules and systems.
- To inform and communicate on EHWA progress in your resp. Region / EHBUS management team
 

As Program Manager
Reach targets of portfolio growth and quality
- Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas.   
- Secure Renewal by delivering the correct balance of customer need with EHWA business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal.
- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of local client needs.
- Review and analyze and implement transfers requests from EHBUs to EHWA

Take personal responsibility for the implementation of group-wide quality of service standards
- be proactive in the ITMP project
- Service customers based on guidelines of Operational Manual  
- Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in oroder to propose a broad customer centric service, as well as other EH WA Account Mgt Teams and EH WA Central Team
- Apply WA commercial underwriting standards to ensure profitability and quality of customer portfolio
- Be the main contact person with the Broker and client program management teams 

Complexity Requires / Future Challenges:

- Ability to build long-term relationships in changing business environment    
- Dealing with exceptional situations
- Ongoing change management 
- Ability to manage an Account Management team at Regional level 
- Deliver,  through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
- Identifies new cross and up selling business opportunities

Knowledge / Experiences / Competencies required:
 

- Expert ability to manage and co-ordinate large global / remote teams to achieve objectives
- Advanced ability to manage multi-dimensional channels (e.g. brokers, direct customer, bank)
- Advanced ability to interpret insurance key performance indicators (eg. cost ratio, loss ratio) and act upon them accordingly -  Advanced knowledge of the credit insurance industry, products and regulations
- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
- Expert ability to work to strategy guidelines to successfully achieve portfolio renewal
- Expert ability to up and cross sell products during customer interactions to achieve growth targets
- Advanced ability to build extensive networks with close contacts to market players and opinion leaders
- Competent knowledge of claims methodologies and the impact of policy conditions
- Expert ability to negotiate with customers in order to achieve results
- Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting
- Advanced ability to operate in a matrix structure
- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
- Advanced knowledge of written and spoken English

Allianz Trade for Multinationals (AZ Trade for MNC) is an Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.

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