General Summary:
Responsible for overseeing a portfolio of hotels under a variety of franchise brands and in multiple locations Such oversight to include ensuring superior service is provided to all guests, product quality standards are met, physical plant conditions are monitored and profit is maximized through revenue generation and appropriate cost control strategies.
Principal Responsibilities:
• Support oversight of the hotel operations including guest services, housekeeping, maintenance, sales, food and beverage and human resources of all hotels within the assigned portfolio of hotels.
• Work with Corporate Department heads to assist with oversight, coordination and direction of the Regional Department Heads in your area to set and achieve portfolio goals.
• Directly supervises General Managers in all assigned hotels. Carry out supervisory responsibilities including interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Evaluates the operational and financial results of assigned properties regularly and reports these results to the VP of Hotel Operations.
• Foster a positive, cooperative work environment between the property management team and corporate team members and ownership.
Job Duties:
• Business Acumen – Ensure proper procedures and efforts are in place in order that each property under supervision achieves or exceeds occupancy, rate and RevPar as outlined in property budget. Supports sales efforts at hotels. Holds General Managers accountable for maintaining CPOR in all departments as driven by budget. Understands business implications of decisions, aligns work with strategic goals. Accurately forecast occupancy changes based on the changing market conditions.
• People Management – Ensures each employee completes orientation and required brand training. Ensures employee performance reviews are performed timely and in accordance with BLA standards. Works and Coordinates with the Regional Director of Human Resources to ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Maintains effective employee relations programs within group of hotels. Provides regular performance feedback to all employees. Develops subordinates’ skills and encourages growth. Manages difficult or emotional employee situations. Assures implementation and compliance of Buffalo Lodging Programs as well as State, Local and Federal requirements.
• Guest Service – Supports properties efforts in maximizing Customer Service by attaining established minimum guest service scores on Franchise Guest Service Surveys and assure that proper plans and actions are in place to achieve set goals. Assist in managing difficult or emotional customer situations.
• Quality Management – Ensures all properties under supervision achieve BLA minimum scoring standard on all Brand Quality Assurance inspections. Must maintain Acceptable or equivalent score as established by each brand on Franchise product quality scoring. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a monthly basis and complete a monthly report of each visit documenting findings and action plans. Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
• Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly and has the ability to read and interpret written information. Communicates change effectively. Conducts area meetings and assists VP in coordinating regional meetings.
• Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment. Along with Human Resource Team and BLA executives, implement and support initiatives that encourage the company’s objectives to improve our diversity across all departments. Look like communities we work in.
• Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities. Implements programs that meet corporate goals and objectives.
• Compliance - Adheres to all polices and procedures required by Buffalo Lodgings internal audit system. Ensure all properties under supervision remains in compliance with brand and company standards as well as Federal, State and Local requirements and guidelines. Assures prompt follow-up and resolution to any non-compliant inspection items and shares such information with the VP of Hotel Operations. Maintains confidentiality. Performs various investigations and/or audits as requested by corporate personnel.
• Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
• Project Management – Coordinates projects within budget, on time and with minimal disruption to property operations and guests. Manages and communicates changes and progress. Prepares and supports those affected by change, monitors transition, and evaluates results. Provides assistance to the VP of Operations with hotel openings.
Qualifications:
A Bachelor’s degree (B.A) from a four year college or university; or at least seven years hospitality management experience is required. Familiarity with analyzing profit and loss statements and other financial data is essential. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer knowledge including intranet, Property management systems, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval. Must be willing to travel.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.
Salary Range: $110,000-$150,000
What we offer:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:
Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts – for You, Your Friends and Family Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program
About Buffalo Lodging:
Buffalo Lodging Associates, in partnership with Benderson Development Company, is a hotel management company founded in 1996. We have matured tremendously into a well-established business with managed annual revenues in excess of $100 million dollars and over 50 award-winning hotels in our growing portfolio. Our reputation is built on delivering exceptional guest experience in partnership with the industry’s most respected brands including Hilton Worldwide, Marriott International, Choice Hotels International, -, and InterContinental Hotels Group. The substantial achievements of Buffalo Lodging Associates’ hotels can be attributed to maintaining the highest level of product quality, as well as having well-trained, courteous and dedicated employees who understand and provide superior service.
Disclaimer:
The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.