The Regional Installation Manager is responsible for the overall execution of our installation experience to the customer through our 3rd party installation partners and our in-house TCS Installation Services. This role includes training, rollouts to markets within the region and oversight of all financial and employee installer development goals within the assigned region. This position collaborates with the Director of Installation Excellence and Operations to develop strategic plans and outlines the actions to achieve those goals. This is a full-time, salaried position on-site at our C Studio manufacturing facility in Elmhurst, IL and reports to the Director of Installation Excellence. Relocation assistance is not offered for this position.
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Rewarding pay to recognize the value you bring to the team. Starting pay for this role is $99,000 to $126,000 annually, depending on experienceCompetitive health, dental, and vision plans to keep you and your loved ones well401(k) retirement savings plan with optional investment guidance and assistance offered through FidelityUnique "1equals3" website for easy access to your benefits information and company updatesWe've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your bestFor our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support programWork-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutesDiscounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributionsThriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritagesBut that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Responsibilities Works in partnership with the Director of Installation and Operations on driving the business and identifying and setting goals and priorities for the department and alignment with our 3rd party and employee installers Works with Installation coordinator to aid Internal installers, and troubleshoot issuesEvaluates employee installers, hold them accountable and develops plans for continued development Evaluates 3rd party installers and shares feedback with 3rd party partners to ensure skill and quality expectations Communicate with regional/district leadership and senior installation leaders to maintain open communication and ensures a consistent messaging. Monitors company systems and programs specific to Installation Services, employee development and relationships with other departments (including but not limited to Distribution Center Fulfillment, Transportation, CSD, Project and Installation Coordinators)Collaborates with the Director of Installation to maintain metric performance including customer satisfaction surveys and NPS scores. Proactively identify opportunities improvement and provides solutions to prevent errors from occurring/re-occurring.Ensures adherence to contract specifications and established policy and proceduresManage all timekeeping, time off and leaves for regional installation teamStays up to date on company and department-specific reporting and drives sales in the department Qualifications College degree preferred 2-5 years of Management/Contractor relations experience required, previous closet or installation experience preferred.Previous management experience, including career development, performance management, team building and conflict resolutionAble to commute daily to Elmhurst, IL facility and ability to travel up to 50% a year, based on the business needs Schedule flexibility due to business need Must have valid driver's license and pass background check.Proficiency in Outlook, Word, PowerPoint, Excel, and Salesforce/Field Service Able to work in a fast-paced environment and pivot due to changing priorities Excellent communication, both oral and written.Strong time management and organizational skills with the ability to successfully manage multiple projects at once Focused attention to detail
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Distribution Center Physical Requirements
State Specific Notices
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