**About the Role** The IT Support Regional Lead serves as the primary point of contact for regional leadership, ensuring seamless IT support operations across the region. By managing cross-functional projects, resolving escalations, and driving continuous improvements, the candidate will directly enhance the effectiveness of IT services and support the growth of the business. **What You'll Do** 1. Act as the **primary regional point of contact** for IT operations, ensuring service level agreements are met and regional leadership needs are addressed. 2. Plan, execute, and oversee **high-impact regional projects**, collaborating across functional teams. 3. Lead and manage escalations, identifying and removing obstacles, while communicating risks and solutions to stakeholders. 4. Strengthen **compliance and governance** across IT operations and vendor relationships. 5. Serve as the **face of IT Operations** for the region, representing IT Engineering in complex technical matters and influencing global initiatives. **Basic Qualifications** 1. Demonstrated **leadership in dynamic, fast-paced environments**, balancing competing priorities. 2. Proficiency in **Windows, Linux, MacOS, iOS**, networking, A/V equipment, and enterprise IT systems. 3. Strong experience with **process efficiency, escalations management, and Tier 3 support**. **What You'll Need** 1. Experience working with **globally distributed teams**. 2. Exceptional **emotional intelligence** and ability to communicate effectively with executive teams and cross-regional stakeholders. 3. Proven expertise in **vendor management**, including assessments and compliance strengthening. 4. Ability to **analyze trends and improve processes** through metrics-driven decision-making. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).