Company Description

Bosch Building Technologies (BT) provides competitive and innovative products and services of superior quality that create excellent value to our end-users and customers by anticipating their needs and expectations. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range.

Job Description

Do you have experience leading a global team and a background in IT Support? Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency? As a Regional IT Support Lead, you'll have the opportunity to oversee and manage IT Support operations across multiple locations within the region. 

Essential Functions:

Oversee and manage the entire technological infrastructure, including data centers, data networks, security systems, helpdesks, local IT support, and all IT and mobile devices worldwide in a complex system and application landscapeEnsure reliable, efficient, and secure operation of the IT infrastructureEnsure that local IT requirements, particularly the operation of IT devices, are met (FieldOperations)Lead service and contract management to effectively control external service providers based on service level agreementsTrack relevant business objectives and report progress to managementEnsure that the defined local IT security measures are fulfilled to minimize security risksCollaborate with executives, department heads, system users, and other stakeholders to ensure maximum effectiveness and robustness of IT operationsLead a team IT specialists, including technical and disciplinary management of internal staff and operational management of third-party service providers.

This role is ideally based in our Burnsville, MN office, however the role could also be located in Fairport, NY. Either location will offer a hybrid work schedule (3 days in the office). 

QualificationsBachelors degree in Computer Science, Information Technology, or related fieldAt least 8 + years in IT with previous leadership experienceProven track record in effectively managing a comprehensive and international portfolio of IT services, mostly sourced from partners.Experience in identifying and implementing performance measuresSolid understanding of the company's business goals, processes, and priorities to align IT infrastructure strategies with overall company objectives and make informed decisions that support company growthExcellent communication and interpersonal skillsHigh level of commitment and resilience in a challenging and changing environment.Independent work style coupled with a willingness to take responsibility and assertiveness