About the role:

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As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.
  

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What’s in it for you:

\n\n$43,000 - $65,000 base salary, benefits package, and company perks \nHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match\nPosition based in Lexington, KY with travel to Charleston, WV\nAdvancement opportunities with structured career paths\nAccess to the latest emerging technologies \nReimbursement for continuous education and technical training\nTQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month\nLeadership experience by being the IT subject-matter-expert for assigned offices\nWe win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
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What you’ll be doing: 

\n\nProvide front-line technical support to on-site and remote employees\nTravel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.\nManage Windows 11 PC inventory and perform repairs and reimaging\nWork closely with Network and Database Admins, App Developers, and vendors to resolve complex issues\nTest new software and physical and virtual hardware to provide feedback to leadership\nAssist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.  \nEnsure internal customers and end-users are your top priority\nNational help desk calls and tickets to support business needs as they adjust
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What you need:

\n\nBachelor’s degree in Information Technology or equivalent work experience\n2 year of Help Desk experience; supporting hardware, software, and VoIP systems\nStrong knowledge of Microsoft Office 365, Windows 11, and SCCM\nBasic server and networking skills\nA talent for creatively and decisively solving problems\nAptitude and ability to work independently and be a technology leader for the company\nAbility to travel up to 15-20%
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Where you’ll be: 745 West New Circle Rd, Bldg 200, Suite 300, Lexington, KY 40511