ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

UNILEVER KENYA – CUSTOMER DEVELOPMENT

Unilever Kenya is a subsidiary of Unilever, a multinational consumer goods company headquartered in the United Kingdom. Unilever Kenya is headquartered in Nairobi, Kenya, and employs over 2,000 people directly and indirectly. The company has a portfolio of over 50 brands, including Dove, Omo, Vaseline, Geisha, Royco, and Sunlight.

Unilever Kenya is committed to making a positive impact on the lives of Kenyans and the environment with a number of sustainability initiatives in place through their brands, including a plastic waste reduction program with Mr. Green to help reduce the impact of plastics in the environment and providing recycled plastic for some of Unilever Kenya’s products.

The Key Account Manager should be passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management.

As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You’ll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shopper needs.

This is a great opportunity to grow through driving business growth and intelligence, data analysis and customer driven growth in a fast-paced, collaborative environment

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are self-driven and hungry to grow then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Develop and execute a customer strategy and business plan with a strong collaboration of his/her team.

Responsible for the achievement of turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.

Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.

Develop optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.

Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.

Prepare detailed analyses on projects, NPDs or on any sales data to bring data-driven decision making alive.

Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support in collecting market insights.

Strong liaison with internal business support from Marketing, Customer Strategy and Planning and related functions in order to ensure smooth and efficient operations to support the business and customer growth plan.

Cross-Functional Collaboration

Collaborate closely with the customer strategy and planning, marketing, and other business teams to ensure alignment and effective communication to meet the customer growth needs and how we through business intelligence sharing and data-driven decision making.

Participate in meetings and contribute to discussions related to modern trade customers & data.

Experiences & Qualifications

Essential:

At least 2 year’s customer facing experience.

Strong track record of performance

Desirable:

At least 4 years in a customer-facing role, managing tier 2 supermarkets.

Skills

A degree from a reputable college or university.

At least 2 years in customer management or key account management.

Strong planning skills.

Innovation mindset

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite, especially Excel.

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.