Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.
Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.
Our CultureWe know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
OverviewThe Regional Manager, Ground Operations is responsible for all Airport Customer Service related performance and administration activities in locations where Endeavor Ground Operations does not maintain local leadership, serving as a liaison between Endeavor and the 120+ stations served. The position reports to the Sr. Regional Manager, Ground Operations.
Responsibilities Serve as Endeavor’s primary liaison between Delta Airport Customer Service and associated 3rd party vendors on matters of performance, safety, procedure and compliance.Collaborate with Flight Operations and Operations Control Center (OCC) on operational matters.Assist Safety and Security in matters of investigations at the station level.Conduct periodic on-site station audits and visits, focusing on Ground Operations’ policies and procedures.Monitor changes in flight schedules ensuring adequate resources are available.Foster positive relationships with local and regional Delta and vendor leaders responsible for providing oversight in stations.Gather and prepare statistical information relating to Ground Operations.Keep superiors advised of requirements, developments and related matters of significance, and recommend operational adjustments as conditions or circumstances warrant.Demonstrate effective leadership qualities to include willingness to take ownership for issues relating to Ground Operations, initiate steps to continually improve the effectiveness of vendor relations, and exhibit and promote the principles of Endeavor’s Foundations of Flight.Drive Endeavor KPIs and OPR metrics in out-stations.Help in coordinating and supporting special events and (re)start-up of station operations.Computer work, with repetitive motion such as typing, in a typical office environment, sitting for the majority of the day. Other Duties Other duties as assigned. Supervisory Responsibilities Not Applicable Competencies Required Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding. Qualifications Bachelor’s degree or a combination of equivalent work experience in airline operations and education3 years of experience in a customer service based position preferred2 years of Ground Operations experience preferred1 year of leadership and supervisory experience preferredAbility to effectively meet deadlines within given time parameters and prioritize tasks efficientlyAbility to communicate with all levels of an organizationInterpersonal skills with a focus on problem resolution and relationship developmentPC proficiency in MS Office (Excel, Word, PowerPoint, Access) including financial modeling experience Work Environment & Physical Demands Travel up to 50%Ability to work weekends and evenings as neededMinimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30 lbs. What We OfferProviding world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members Comprehensive Medical, Dental, and Vision Plans401(k) with Company Match starting on Day 1Operational Performance Rewards (OPR) ProgramLife and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options FLSA Status Salary Minimum Position Pay Range USD $63,000.00/Yr. Maximum Position Pay Range USD $67,000.00/Yr. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 10pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeedEndeavor Air anticipates the pay range for this position as indicated above. Pay will be based on many factors and is ultimately determined by candidate skills, work experience, education and certifications.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Endeavor Air is an equal employment opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Application FAQs
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