About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We actively seek a Regional Manager, SAP - EMEA This is a remote position and can be based anywhere is the UK.

Position Summary

The role of the Regional Manager, SAP - EMEA is to lead the regional SAP Support team to provide exceptional remote-based support for mission-critical SAP ERP applications as part of our global customer support team. This includes, developing team skills, working with clients, creating and retaining high client satisfaction ratings. This hands-on management position has the responsibility for researching, troubleshooting, and supporting of multiple SAP Products for our global clients who use SAP 4.x and ECC.

The role of the Regional Manager requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. This SAP support organization is responsible to ensuring that our Clients have the most accurate, timely and complete support available from any vendor in the industry. The right person for this role will be viewed as the “evangelist” and “expert” for the Product Delivery organization both internally and externally.

Essential Duties and Responsibilities

Build, grow, and evolve a strong, cohesive team to deliver SAP support for our Clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent, etc.Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technologyLead the SAP GSD team to achieve all Client and Employee satisfaction targets while managing to financial targetsWork closely with customers to manage expectations and escalations, support business change and deliver a consistently high-quality customer experienceProvide in-depth knowledge and training of the Support delivery processCollaborate with team members in a virtual team environment to extend field experience to different client situationsBe a pro-active leader within a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hoursUtilize existing Rimini Street best practices to define the processes and procedures to provide the ability for the team to deliver the highest quality of support in the industry while ensuring the ability to scale the organization to meet the growth plansProvide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality products in the industry.Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.Run case review meetings with clients to ensure effective resolution of cases.  Regional Manager should leverage these meetings to overcome obstacles in case work and drive high customer satisfactionProactively identify opportunities to for RSI to add value in our service offering to clientsProvide input for Quarterly Business Reviews showcasing RSI’s support valueWork collaboratively with Product Line Lead to improve team processes and forms 

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Location

 EMEA  

Experience

10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed5+ years of relevant Management Experience in hiring, leading, mentoring teams of 7+ SAP Support teamsExpert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, LogisticsKnowledge of localizations: architecture, implementation and key functionalityExpertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration and administration of the applicationKnowledge of SAP maintenance/patching mechanics and SAP architectureDemonstrable history solving complex problems across multiple modules

Skills

Superb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsStrong knowledge of key application functionality, tables and relationshipsDeep knowledge of SAP customization/extension methodologiesExcellent development skills using SAP toolset would be an advantageExcellent interpersonal, presentation and communication skills – verbal & writtenAbility to think critically and make clear and well-reasoned decisionsExceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organizationSelf-starter who is able to take initiative with process improvementExperience with localizations and global implementations would be an advantageWell-developed presentation and communication skills; effective working with clientsOpen, direct, and informative management style; the ability to develop relations based on trust, confidence and respectAbility to multi task multiple projects, issues and tasksFoster a collaborative, and supportive work styleAbility to scale with a rapidly growing businessEthical with highest standards of integrity

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly.  ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.