Returning Candidate? Log back in! Regional Manager Job Locations US-TX-Austin Type Full Time Property RPM - Austin TX Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The position: The Regional Manager is responsible for the recruitment, training, development, and supervision of Property Managers and shares responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship. The Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.

Responsibilities

TEAM MANAGEMENT

Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager)Conduct regular team meetingsConduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc. Manage HR issues Conduct onboarding and training and mentoring team membersWeekly site visits at each community and spending time with the team members

CLIENT MANAGEMENT

Schedule and host client calls on a weekly basisResponsible for taking the lead in any unscheduled client communications – calls/texts/emails during business hoursPrepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client callsCreate a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach

SYSTEMS MANAGEMENT

Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictionsRequest access to properties for staff/selfReview property websites/ILS listings and advertising Review social media postings and contentReview/update market survey informationEmployee engagement platform managementExpense management approvals and expense reportingInternal applicant platform management and recruitingManagement of resident and vendor-related callsTime management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for paymentYardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etcLRO/AIRM/Yieldstar – Weekly calls and pricing reviews, as well as lease expiration managementQuarterly Bonus review/approvalMonitor support tickets for team members and provide approvals when neededOffice 365 – daily email management (daily)KPI review and managementVendor Management and communication

REPORTING

Create manual client reporting and ensure accuracyCompile/review monthly and quarterly bonus reportingMonday Morning Reports (weekly reports)Access KPI/Marketing/other reporting as requiredReview team training completion and coaching teamComplete self-trainingReview Collections reporting, accounts not submitted, recoveryCompile and analyze financial reporting

FINANCIAL MANAGEMENT

Review and approve POs and IRsReview pre-close property financialsMonth-end accounting closeout and reviewBudget variance notes (research and input to ensure accuracy)GL scrub and financial review calls with accountingEnsure timely and accurate submission to Client monthlyPrepare annual budgets and re-forecasting/cash analysisContributing to monthly draws and construction invoice processing

PROSPECT & RESIDENT MANAGEMENT

Review applications – overrides, exceptions, additional conditionsReview CRM engagement/ follow-up/ conversion reportingAddress resident concerns timelyReview property delinquency and evictions/skipsReview and submit renewal rates

ADMINISTRATIVE DUTIES

Manage unit/amenity pricing either manually or through Revenue Management SoftwareComplete required trainingIncident reporting and insurance claim management Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro) Source vendors, reviewing contracts, vendor contractsCoordinate with corporate support departments for specific property needsConduct routine RM Audits of all communities Review and submit monthly leasing bonusesReview Maintenance audits and monitor routine PM inspectionsEmail management with timely and professional response times

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS

Review and create proformasCoordinate/complete Due Diligence file audits and unit inspectionsAttend DD, prep, and task completion items for property transitionsNew business pitches/prep and client intro callsRFP responsesCreate a SWOT analysis and shop competitors in the market area30-60-90 Day Post Transition Checklist and Onboarding of new communities Qualifications

Education & Experience:

4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role3rd party management experienceProficiency in Microsoft applicationsA valid Driver’s License is requiredExperience with Property Management Software (Yardi preferred)Organized, self-starter with strong business acumen

Physical Requirements:

May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per weekThe office is an open setting which may include bright lights, constant noises and distractions    Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates 
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match 
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

 

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

 

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

 

RPM Living is an Equal Opportunity Employer.

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