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The position:The Regional Manager is responsible for the recruitment, training, development, and supervision of Property Managers and shares responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship. The Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.
TEAM MANAGEMENT
• Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager).
• Conduct regular team meetings
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc.
• Manage HR issues
• Conduct onboarding and training and mentoring team members
• Weekly site visits at each community and spending time with the team members
CLIENT MANAGEMENT
• Schedule and host client calls on a weekly basis
• Responsible for taking the lead in any unscheduled client communications – calls/texts/emails during business hours
• Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client calls.
• Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach.
SYSTEMS MANAGEMENT
• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
• Request access to properties for staff/self
• Review property websites/ILS listings and advertising
• Review social media postings and content
• Review/update market survey information
• Employee engagement platform management
• Expense management approvals and expense reporting
• Internal applicant platform management and recruiting
• Management of resident and vendor-related calls
• Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment.
• Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.
• LRO/AIRM/Yieldstar – Weekly calls and pricing reviews, as well as lease expiration management
• Quarterly Bonus review/approval
• Monitor support tickets for team members and provide approvals when needed
• Office 365 – daily email management (daily)
• KPI review and management
• Vendor Management and communication
REPORTING
• Create manual client reporting and ensure accuracy
• Compile/review monthly and quarterly bonus reporting
• Monday Morning Reports (weekly reports)
• Access KPI/Marketing/other reporting as required
• Review team training completion and coaching team
• Complete self-training
• Review Collections reporting, accounts not submitted, recovery
• Compile and analyze financial reporting
FINANCIAL MANAGEMENT
• Review and approve POs and IRs
• Review pre-close property financials
• Month-end accounting closeout and review
• Budget variance notes (research and input to ensure accuracy)
• GL scrub and financial review calls with accounting
• Ensure timely and accurate submission to Client monthly
• Prepare annual budgets and re-forecasting/cash analysis
• Contributing to monthly draws and construction invoice processing
PROSPECT & RESIDENT MANAGEMENT
• Review applications – overrides, exceptions, additional conditions
• Review CRM engagement/ follow-up/ conversion reporting
• Address resident concerns timely
• Review property delinquency and evictions/skips
• Review and submit renewal rates
ADMINISTRATIVE DUTIES
• Manage unit/amenity pricing either manually or through Revenue Management Software
• Complete required training
• Incident reporting and insurance claim management
• Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro)
• Source vendors, reviewing contracts, vendor contracts
• Coordinate with corporate support departments for specific property needs
• Conduct routine RM Audits of all communities
• Review and submit monthly leasing bonuses
• Review Maintenance audits and monitor routine PM inspections
• Email management with timely and professional response times
BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS
• Review and create proformas
• Coordinate/complete Due Diligence file audits and unit inspections
• Attend DD, prep, and task completion items for property transitions
• New business pitches/prep and client intro calls
• RFP responses
• Create a SWOT analysis and shop competitors in the market area
• 30-60-90 Day Post Transition Checklist and Onboarding of new communities
Education & Experience:
4 Years of Property Management Experience, two years in a Regional Manager or multi-site manager role3rd party management experienceProficiency in Microsoft applicationsA valid Driver’s License is requiredExperience with Property Management Software (Yardi preferred)Organized, self-starter with strong business acumenPhysical Requirements:
May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:
This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.The office is an open setting which may include bright lights, constant noises and distractions. Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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