Regional Operations Manager
Boots
About the opportunity
Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans.
You will cover a geographical region, reporting to the Regional Manager.
What you will do dailyLead the Operations and Loss agenda across the regionYou will share best practices and coach our store leaders to ensure there is an organized operating model to provide an outstanding customer experience in every storeDelivering standards across the region including operational compliance measuresSupport the Regional Manager with customer complaints and employee relationsEnsuring that the regional deployment of clinics is set up to maximise customer availabilityAnalysing trends and performance to support Regional Manager with where our areas of focus lieVisiting stores to gain insights to further improve the operational running of a storeEnsuring that stores are safe and legal What you will need to have
You will need to have recent Opticians store leadership experienceFlexibility to travel across the regionHigh integrity and compliance mindsetExperienced in dealing with employee relationsA strong coach who can get to the cause of an issue and then identify ways for the manager to solve themExcellent verbal and written communicatorAnalytical skills and the ability to Use data to identify trends and improvement next stepsAble work independently Our BenefitsGreat compensation package and pension schemeGenerous staff discount (with enhanced discounts for Boots brands, Boots Opticians and Boots Hearing care)Attractive bonus scheme22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much moreExcellent opportunities to develop and career opportunities across Boots Opticians, Retail and PharmacyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekAccess to corporate third-party discounts, including retail, cinema, holidays and more£100 gift card for colleagues expecting/adopting a babyWe have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).
Why Boots?
Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what’s possible, so we’re looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles – and expect to be supported and developed.
What’s Next?
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
Our Diversity and Inclusion commitment
Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.
Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans.
You will cover a geographical region, reporting to the Regional Manager.
What you will do dailyLead the Operations and Loss agenda across the regionYou will share best practices and coach our store leaders to ensure there is an organized operating model to provide an outstanding customer experience in every storeDelivering standards across the region including operational compliance measuresSupport the Regional Manager with customer complaints and employee relationsEnsuring that the regional deployment of clinics is set up to maximise customer availabilityAnalysing trends and performance to support Regional Manager with where our areas of focus lieVisiting stores to gain insights to further improve the operational running of a storeEnsuring that stores are safe and legal What you will need to have
You will need to have recent Opticians store leadership experienceFlexibility to travel across the regionHigh integrity and compliance mindsetExperienced in dealing with employee relationsA strong coach who can get to the cause of an issue and then identify ways for the manager to solve themExcellent verbal and written communicatorAnalytical skills and the ability to Use data to identify trends and improvement next stepsAble work independently Our BenefitsGreat compensation package and pension schemeGenerous staff discount (with enhanced discounts for Boots brands, Boots Opticians and Boots Hearing care)Attractive bonus scheme22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much moreExcellent opportunities to develop and career opportunities across Boots Opticians, Retail and PharmacyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekAccess to corporate third-party discounts, including retail, cinema, holidays and more£100 gift card for colleagues expecting/adopting a babyWe have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).
Why Boots?
Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what’s possible, so we’re looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles – and expect to be supported and developed.
What’s Next?
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
Our Diversity and Inclusion commitment
Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.
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