Regional Operations Manager  

Job Title: Regional Operations Manager   
Location   London  

Please note this role requires NPPV & CTC vetting 

Job Overview 

Effectively manage a designated portfolio of locations, ensuring that all core and ad hoc hours are fulfilled by engaged, motivated, vetted and trained officers to meet contractual obligations and exceed Client's expectations.  Contribute to the success of the contract by implementing best practice, driving continuous improvement and ensure compliance to the AI's, SOP's and safety and regulatory standards.  To lead and investigate any complaints or incidents and complete reporting to the FM Integrator within the SLA and create remedial action plans and identify any areas for improvement and ‘lessons learnt' to help improve and develop staff and processes.  

 

Main duties 

To recruit, retain, performance manage and motivate all site-based employees to ensure they are working at optimum performance levels to meet and exceed the expected standards on multiple sites, including the dedicated relief pool of officers.   To lead a team of mobile and static supervisors ensuring they have the necessary tools and training to carry out their roles, ensuring the onsite team's welfare is a priority.   Ensuring adequate and appropriate induction and training, advice and support is provided to make the onsite teams successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance to encourage improvements.  With the support of the contract administrator, manage recruitment and succession planning to ensure that the portfolio has the capability to deliver consistent high levels of service.  Ensuring all vacancies are advertised and processed in a timely manner to maintain establishment levels to deliver core and ad hoc hours.  To maintain and review Assignment Instructions and Risk Assessments and complete regular reviews to ensure officers understanding and compliance  Carry out regular performance reviews with the onsite teams.  To be the main point of contact to local stakeholders on the portfolio, building positive working relationships to fulfil the client's core and ad hoc security requirements and expectations.  Actively promote consistent service excellence to deliver KPI/SLA requirements and provide regular reporting for formal meetings.   Accountable for ensuring that there are the contractual complaints procedure and reporting is adhered to.  Carry out robust complaints/incident investigation and identified issues or shortfalls across the contract are investigate and remedial action plans are created.  Carry out the roles and responsibilities of the duty manager by participating in the rotation of a weekend working schedule (Out of hours rota). 

 

Ensure the Company Health and Safety policy is adhered to in line with the Health and Safety Policy and requirements of the management system, including monitoring and review. 

Health and Safety responsibilities 

Always follow Group and company policies and procedures.  Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.  Use all work equipment and personal PPE properly and in accordance with training received.  Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. 

 

Information Security 

Ensure compliance with Mitie's information security procedures in all activities.  Proactively identify and report security risks to your manager.  Report actual and suspected security incidents. 

 

What are we looking for?  

Must have security management experience and a physical security SME with previous experience of client interaction.  A can-do attitude to listen to client's requirements, concerns and have experience in creating plans to address shortfalls and demonstrable capability to conceptualise, produce, and maintain continuous improvement plan.  Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.  Previous experience in supporting incident and event management.  Extensive people management experience.   Must be willing to travel to sites as required