At Johnson & Johnson,  we believe health is everything. Our strength in healthcare innovation empowers us to build a  world where complex diseases are prevented, treated, and cured,  where treatments are smarter and less invasive, and  solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. We are searching for the best talent for Regional Operations Manager to be in São Paulo-Brazil, Ciudad de México- México or Bogotá - Colombia. Purpose: The Operations Manager will oversee and drive the efficiency, compliance, and strategic impact of critical regional operational areas: Operational Hub, Contact Center, and Regional Events. The Manager will oversee the Regional Contact Center, aiming to create an efficient, customer-focused hub that delivers outstanding service and complies with regulatory standards. Additionally, the Manager will manage effective planning and execution of IBVTs and other strategic events to engage healthcare professionals and stakeholders. This role will ensure the smooth operationalization of administrative processes, including purchase orders and resource allocation, to maintain compliance and efficiency. This position is essential for building an integrated, high-performing operations function that aligns with organizational objectives, drives process improvements, identifies cost-efficient solutions, and supports impactful interactions with internal and external stakeholders. This job is not eligible for sales incentives/sales commissions. You will be responsible for: + Regional Contact Center: Management of the Contact Center, focusing on creating an efficient, customer-centric hub that ensures high-quality service delivery, compliance with regulatory standards, and continuous improvement in customer service outcomes. + Regional Events: Manage seamless planning, support, and execution of IBVTs and other strategic events, ensuring high quality, timely delivery, cost efficiency, compliance and value to healthcare professionals and stakeholders. + Operational Hub: Oversee the efficient operationalization of administrative processes, including purchase orders, contracts, and resource allocation, while maintaining compliance and optimizing resource use. + Drive Strategic Improvements and Stakeholder Collaboration: Lead initiatives to enhance processes across operational areas, achieving greater efficiency and cost savings, while fostering strong stakeholder relationships and leveraging capabilities to ensure alignment with organizational goals and support impactful collaboration. + Team management: Lead, manage, and develop a high-performing team, fostering a collaborative and accountable environment that drives operational success. **Qualifications** + Degree in Business Administration, engineering or related areas; + Experience in Operations and People Management, with an ideal track record in overseeing one or more of the focused areas: Contact Centers, administrative processes, and event management. + Avaiability for travel + English - proficiency level + Native Spanish or Portuguese Skills: + Operations Management + Team Leadership + Process Optimization + Stakeholder Management + Project Management