BE PART OF OUR GROWING TEAM Your Role To support the team on all day to day activities associated with supply chain compliance and operational excellence. To provide on time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as a ISC customer expert for escalation from local origin operations. Your Responsibilities To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellenceTo help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-freeTo coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers’ requirement in Standard Operating Procedure (SOP); and reinforce origins complianceTo assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possibleTo control the team’s coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on timeTo prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely mannerTo coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA)To prepare commercial reports for both internal and external Your Skills and Experiences Professional education or degree in business or supply chainBachelor's degree is desirableStrong English communication skillsSupply Chain expertise is an advantagePreferably with excel Formula Skill (e.g. VLOOKUP), Visual Basic Advance (VBA) knowledgeStrong data management and reporting skills Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!