Job Purpose + The Regional Program Manager is responsible for managing and supporting the Japan travel program of work for dedicated clients of Travel. He/She will act as the key liaison between the business, IT and the distribution partner to analyze business requirements and recommend, document and deliver best practices, at the least cost, to interface with Travel systems/applications and other integrated systems. The Program Manager will provide a central point of contact and coordination for all travel insurance distribution requirements within Japan. Job Responsibilities + Day-to-day management and contact person for the travel program of work. + Lead in researching and documenting local business requirements for travel applications and the connectivity of those applications to internal Travel and/or AIG systems. + Manage the overall business requirements review with the business stakeholders and achieve buy-in of said requirements from all relevant stakeholders. + Continually advise and seek ways to improve and grow partnerships with travel insurance distribution channels. + Assist the business development team in opportunities and RFP preparation and in person presentations to potential business partners. + Support and manage and provide best practices for the technical integration discussions with potential partners. + Consult with business area management regarding technical alternatives or enhancements that are consistent with business strategy. + Manage program of work and project timelines for various stakeholders. + Make recommendations to improve or enhance processes or procedures. + Evaluate business requests for compatibility with current systems, architecture standards and travel strategy. + Provide support, analysis, and training to the local and regional teams in the implementation and utilization of the Travel Insurance API with internal and external distribution systems. + Coordinate and proactively manage appropriate deployment schedules with internal and external stakeholders. + Participate in the compilation of user test plan and facilitate creation of user test case scenarios for new and existing implementations with the business users. + Govern the User Acceptance Testing process and assure that the business users have signed off. + Provide guidance and support to business analysts. Key Relationships Internal Interactions (Within the Organization) + Service Delivery Dept. + System Architecture Dept + IT Management Dept + Information & Security External Interactions (Outside the Organization) + Individual Segment Division (Individual Travel) Required Skills and Experiences Educational Qualification + Bachelor’s degree in Information Technology or other technical degree preferred. Specific Qualifications + Fluent in Japanese and English language both verbal and written. Total Experience + 8-10 years progressive experience analyzing and solving business problems and working with external customers + Ability to present information for decision making purposes with little or no direction. Be self-empowered and know when to escalate issues appropriately. + Ability to multi-task and prioritize responsibilities. + Knowledge of industry and company. + Experience working in a multinational company with on and offshore resources. + Familiarity with complex integrated systems + Exceptional analytical, interpersonal, and written/verbal communication skills + Relationship management skills. + Extensive knowledge of business analysis techniques and requirements tools. + Experienced in waterfall and agile methodologies. Knowledge of both preferred. + Ability to effectively collaborate and work with project team members and stakeholders to ensure success of project. + Ability to interact, influence and get along with others. + Excellent organizational and time-management skills to handle multiple tasks and meet delivery deadlines. + Keep up to date on current technology Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: IT - Information Technology AIG General Insurance Company, Ltd.