JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Purpose:

To coordinate, manage and supervise all aspects of employee’s transportation service, including but not limited to staff, vehicles, equipment, operating procedures, transport schedules and adherence/compliance with local applicable legal, labor, tax and insurance regulations associated to the nature of people’s transportation services. Lead policies and strategies for sustainable service development working within general policies, principles and goals.

Its main purpose is to keep the transportation services in a high level of efficiency, including timing, cost, and customer satisfaction in line with business dynamics.

                               

Roles & Responsibilities

Be the single point of contact for the Clients, business stakeholders and the Facilities team for anything related to the transportation service.Manage third party service vendors performance to ensure they meet the contract and SOW defined goals and KPIs.Demonstrate leadership, responsiveness and creativity to lead and coordinate the transportation multi players’ team to deliver results and drive service quality.Drive compliance with Client’s minimum service audit standards and principles.Coordinate the program to maximize the service at cost efficiencies, lead times and service optimization.Support development of new technologiesFollow up with vendors to ensure compliance with local authorities’ regulations and applicable labor, tax and insurance regulations.Increase customer satisfaction by driving a responsive and effective support scheme.Review and Analyze service KPIs to identify and suggest new way to streamline and drive cost efficiencies.Ensure feedback from customers and the client is taken into account to drive actionable steps to improve the service.Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.Develop and implement on-going audit processes to inspect vendors’ premises and vehicles through an inspection checklist and keep tracking of corrective actions.Assure completion of all request assigned through the ticketing or service application systems per applicable SLAs.Assure all transportation vehicles within the operation comply with clients/government standards/requirements (i.e. technical, operative and good appearance).Drives parking lots and spots guidelines and usage principles working with the Client and property owners to ensure parking spaces are used efficiently and with the best distribution to comply with the client expectations.Complete the third party personnel on-boarding and off-boarding per applicable SLAs.Nurture a conducive, responsive and proactive environment with a high teamwork and cooperation spirit among partners (third party vendors, business key stakeholders and/or property owners)

Requirements

Academic Background:

Degree in transportation logistics, Industrial or Process Engineering, Business Administration or related field.

Experience:

3-5+ years of experience in similar roles in corporate offices managing employees’ transportation services.Experience on process analysis, workflow design, quality assurance, data analysis and effective communication skills including interaction with different senior-level management are required.Desirable: Excel, Marcos and Power BI knowledge is a plus.

Skills:

Strong Leadership abilities to manage people and third party vendors to bring to life CLIENT’ vision for Integrated Facilities Management Services.High Customer Service attitude as the ability to provide a practical and innovative service experience to the Client and internal associates.Capacity to lead a multi-supply partner team to deliver a seamless and integrated service portfolio.Self-aware and self-motivated results driven individual with strong capabilities to quickly learn and adapt to changing work environments.Passion for winning and biased toward actions to work as part of a team.Capable to adapt to work in a fast-paced and highly changing demanding work environment.Above average analytical and decision making capabilitiesExcellent organization and follow through competencesEffective verbal and written communication across different audiencesAbility to support and implement sudden and short-term procedural changes through effective time management skills.High and demonstrated capacity to influence others to adopt best practice by explaining the situational relevance and benefits.

Languages:

Fluent in Spanish and English. Portuguese is a plus.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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