Company :Highmark Inc.Job Description : 

JOB SUMMARY

This job overseers the Highmark Direct stores in a specific region.  Including oversight of all sales, operations, marketing executions, merchandising and budgetary oversight.  In addition, this job requires extensive knowledge of all organization products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products.  All store employees in each region will report into this position.

This role will be remote however responsible for stores within Western PA so preferred location is Western PA.

ESSENTIAL RESPONSIBILITIES

Serve as a sales representative in stores in a specific region when needed based on the store's weekly schedule.Manage store sales in a specific region: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Conduct daily monitoring of sales numbers for each store and evaluate how they are performing to goals. Recommend and implement new methods to improve sales and customer experience. Manage launch and sales-training for new products. Implement corrective actions to assist stores who are not meeting monthly sales targets.Manage store operations in a specific region: Including execution of all scheduling, marketing and merchandising campaigns, store personnel issues, ensuring all stores remain within corporate and federal compliance, oversight of training for new employees and ongoing training for current employees, serving as intermediary between stores and corporate departments to ensure consistent communication is achieved.Oversee ongoing store maintenance in a specific region: Including working with vendors, landlords and internal departments to ensure ongoing safety, cleanliness, and physical operations of stores are maintained.Oversee store security: Act as liaison between stores and corporate security to ensure safety protocols are maintained in store, including regular updating and testing of emergency equipment in stores.Other duties as assigned or as requested

REQUIRED EDUCATION

High School Diploma

Substitutions

None

PREFERRED EDUCATION

Business Administration

EXPERIENCE

Required

2 years' of customer service in the Health Insurance Industry2 years' of selling direct-to-consumer products or services in a health-related industry2 years' of managing a retail or operations unit in a health-related industry

Preferred

2 years' of managing a Highmark Direct Retail Store2 years' of management experience

LICENSES and CERTIFICATIONS

REQUIRED

Annual Medicare/CMS CertificationsState specific Producer License for Life, Accident and Health is required or must be obtained within 45 days of hire

PREFERRED

None

SKILLS

Must be proficient at coaching, consulting and mentoring staff on basic business processes and systems functionalityMust possess the ability to create a "team environment" that promotes cooperation, accountability, customer focus, and effective work relationships among the team members in order to attain business goals

Language Requirement (other than English)?  

None

TRAVEL REQUIREMENT

25% - 50%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
 

Position Type:

Office-Based

Teaches/Trains others regularly

Frequently

Travels regularly from the office to various work sites or from site-to-site 

Frequently

Works primarily out-of-the office selling products/services (Sales employees) 

Frequently

Physical Work Site Required

No

Lifting: up to 10 pounds 

Does Not Apply

Lifting: 10 to 25 pounds 

Does Not Apply

Lifting: 25 to 50 pounds 

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:

$64,000.00

Pay Range Maximum:

$96,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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