Job Description

As a Regional Sales and Agency Manager you will be responsible for management of sales locations within The Texas territory. Channels: Terminals, Agency, TVM (incl. Handhelds). 

*Travel requirement: ~75% travel

Key Responsibilities:

· Ensure customer experience standards established by the company are met at locations within the Texas territory

· Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations

· Coordinate services provided at terminal (customer service/sales locations) by vendors and contractors

· Ensure policies and contract obligations are followed, including:

Collection of funds due Contracts and amendments Required Trainings completed Agency training is continually up-to-date Site visits and Terminal safety walkthroughs (Audits) Escalate facilities maintenance and safety concerns from Audits

· Establish new locations (sourcing) for sales-related stops and work closely with Government Affairs/Infrastructure on subsidy and bus stop needs

· Establish new Agents for locations that that require offline sales

· Direct Management of Shop (Sales and customer service) Management

Required qualifications, capabilities, and skills:

· At least 3 years of supervisory/management experience with a proven ability to lead.

· Strong written and verbal communication skills

· Strong interpersonal skills: the ability to effectively interact with various styles and levels of management.

· Strong organizational, prioritization, and multi-tasking skills

· Ability to solve problems and act in a decisive way to achieve results.

· Must be able to meet deadlines and multi-task.

· Experience with Bus Terminal Operations Preferred

· A working knowledge of Microsoft Office Suite is required.