In this role the candidate will be responsible for managing defined IT service with agreed IT KPI’s and service SLA’s, and according to IT service support, operation and performance processes and best practices;

Main responsibilities:

Responsible for IT service descriptions, documentation and proactive communications to relevant IT users in scope  Responsible for continuous service / when relevant including Country specific improvement activitiesResponsible for service /country IT continuity, and when relevant acts as a Major incident manager within own country / area Responsible for operational and tactical supplier and contract management within the scopeSupports Project managers & Solution owners on service transition, and building the operational readiness (as part of release management and roll-outs)Can act as 2nd tier support in service /country Responsible for Problem Management & RCA process in own service in close co-cooperation with the supplier

Deliverables

Delivery responsible for the area on enterpise connectivity (LAN, WAN, Wi-Fi etc..)Accountable on end user satisfaction and experience on the area.SLA and service against SLA (Service performance dashboard)Responsible for Network operations in Europe including incident and change managementLogs & follows RCAs for the services in scope for the areaResponsible for local network projects and enhancement activities

Primary Skills 

Experience in SD-WAN, Cisco products ( WAN, LAN ), Juniper MISTStrong supplier management skillsGood understanding of Enterprise networksTelecom industry experience is preferredUnderstanding of cloud technology, especially enterprise audio solutionsGood understanding of network security solutions (Firewall, Proxy services etc)Good understanding of IT / OT segregation

Secondary Skills 

Supplier & Contract ManagementFinancial managementVirtual team workingProject management

What we offer

We offer you the basic salary starting from 4.200 Euro gross, but the final compensation will be agreed with regard to your experience.We also offer you the following benefits:International working environmentFinnish working culture - strong tradition as well as innovative spiritMonthly shopping credit - Cafeteria (different brands/partners)Annual Performance BonusExtra vacation day & Sick day

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers