About the Role: Grade Level (for internal use): 10 The Team: This role is part of our Americas People Services team, supporting People Services across seven countries as well as providing global support. Team members are based in Argentina, Canada, Malaysia, the Philippines, and the US. The Impact: The Regional Specialist, People Services–US provides first line service to our employees and leadership to the Americas People Services team giving knowledgeable advice and assistance for the US in particular. This role ensures accurate administration throughout the employee lifecycle and plays a crucial role in enhancing the People Experience through process and system improvements. What's in it for you? Contributing to a forward-thinking People Services team, developing best practices and adding value through process and technology improvements. Career development opportunities across the People Function. Be part of a global organization that supports the workplace of the future. Responsibilities: Lead the People Services team in managing US Employee Life Cycle events from Onboarding to Offboarding, ensuring compliance with company policies and US regulations. Enhance the overall People Experience by driving People Satisfaction through expert guidance and timely resolution of cases, claims, and queries. Identify and implement process improvements, supporting initiatives and change management projects. Develop and maintain articles in the Knowledge library to support understanding of HR policies, practices, and procedures for the US population and the People Services team. Resolve queries (‘tickets’) raised in Service Now (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs). Conduct regular reviews and audits of US processes to ensure accuracy and compliance. Monitor, maintain and evaluate third-party systems and relationships, ensuring performance meets agreed SLAs and escalating deviations as needed. Collaborate with the relevant Payroll Services, Wellbeing, Regional People Experts, People Relations and other regional stakeholders to resolve issues. Transact and approve data requests in HR systems (Workday, Service Now, Equifax) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the US population. Support the People function with additional ad-hoc activities and projects as required by business needs. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is 61,846 to 110,130.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What we're looking for? Basic Required Qualifications: 5+ years relevant experience in providing HR support for global organization or across the US Strong knowledge of US employment laws and regulations Ability to lead and mentor a team effectively Analytical and reporting capabilities (Microsoft Office Suite: Excel and PowerPoint) Customer service experience and delivery of SLA-driven metrics Proficiency in HR systems (preferably Workday and Service Now) Additional Preferred Qualifications: Bachelor’s degree or equivalent experience Demonstrable analytical mindset and a proven track record developing and using metrics, including leveraging AI Familiarity with AI-driven HR tools or platforms to streamline HR processes Experience in identifying opportunities for process automation within HR processes using technologies to improve efficiency and accuracy Strong written and verbal communication skills. Proven ability to apply discretion and maintain confidentiality. Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- Job ID: 310903 Posted On: 2025-01-04 Location: Virtual, New Jersey, United States