Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

The Regional Success Director manages a team of high-performing Success Managers for the Large Enterprise and Strategic Segments of customers, providing relationship leadership, council, and career coaching to drive superior retention and growth. 

What You’ll Do 

You ensure A+ talent in every seat. You proactively recruit, enable, and retain a high performing team in alignment with the Sprinklr Way. You inspire, coach and engage your leaders and CSM teams to achieve above and beyond their goals. You create intimacy amongst team members and partners to develop an environment of trust where people can grow and thrive. 

You ensure customers are achieving success and receiving value from Sprinklr. 

You expertly drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales to drive results. You roll your sleeves up and get highly involved in the Sprinklr software and coaching your leaders and team members through ideal outcomes using the solution. 

You own and execute the operating rhythm for your team. You share the big picture vision, so each of your leaders can drive their own goals and initiatives, in alignment with your goals, and their customer segments. 

You make sure your leaders and teams have the right tools, information and resources to effectively empower their customers success. 

Who You Are & What Makes You Qualified?  

You have led high-performing, customer-facing teams in multiple regions, managing enterprise and global customers. 

Demonstrate excellent listening skills, empathy and care of your team and customers. 

You have ample experience directing and coaching teams toward strategic outcomes. 

You have a track record of accurate forecasting in a SaaS organization. You lean into the administrative parts of your role. 

You know how to balance strategic and tactical expectations of the leadership role. 

Display a Growth Mindset. You possess a curious approach to life, and to your work. You embrace continuous learning as a daily practice; you stay current on social media marketing, Customer service and unified customer experience thought leadership and best practices. 

Experienced serving as a collaborator, working well cross functionally - internally, externally and with your team. 

Skilled in growing global strategic accounts, as well as small and medium companies, and understanding how and when to leverage different internal stakeholders and resources. 

You thrive in ambiguity in a fast-paced environment and support your team in doing the same. 

Proven ability to drive value delivery/realization and change management programs. 

Experience building relationships with executive levels across a customer base. You understand what an executive needs to be successful at a global, multinational business.   

Understand the importance of, and maintain the knowledge to, successfully align technology platforms to a customer’s core business goals. 

Understand the complexity of scaling a success team while optimizing costs and customer impact.   

Additional Qualifications 

10+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization 

Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software) 

Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) 

Bachelor’s and/ or Master’s degree from a top college or university 

Possess strong recommendations for current and former peers. 

Expected to travel up to 25-30% of the time on average 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.