JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Regional Vendor Management & Procurement Director

As the Regional Vendor Management & Procurement Director, you will spearhead our efforts to optimize vendor relationships, streamline procurement processes and elevate our supply chain operations. This role demands a unique blend of strategic thinking, operational expertise, and customer-focused leadership skills.

Key Responsibilities:

Vendor Management Strategy and Execution:

Develop, implement, and continuously refine vendor management strategies aligned with organizational goalsEstablish and maintain a robust vendor performance management frameworkLead vendor selection, onboarding, and offboarding processesConduct regular vendor performance reviews and implement improvement plansManage risk associated with vendor relationships, including compliance and business continuity planningFoster strategic partnerships with key vendors to drive innovation and value creation

Procurement Leadership:

Develop and execute category strategies and sourcing plansServe as the primary subject matter expert in procurement, staying abreast of industry trends and best practicesDesign and implement sourcing strategies that balance business needs, risk management, and market capabilitiesEnsure all procurement activities align seamlessly with account strategies and client deliverablesManage regional spend, achieving and surpassing baseline targets and cost efficiency goalsLead complexity reduction initiatives and standardization programs across all sites

Helpdesk Management:

Lead and develop the helpdesk team, ensuring efficient administration of tickets on both JLL and client platformsMaintain the highest standards of data integrity and system accuracy across all helpdesk operationsOversee data collection, analysis, and reporting for periodic reviews and ad-hoc management requestsEnsure exceptional user experience through coaching, monitoring, and continuous improvement of helpdesk processesAnalyze helpdesk data to identify meaningful patterns, trends, and insights, proposing innovative solutions to enhance efficiency and improve key performance indicators (KPIs)Manage the prompt resolution of customer complaints, with appropriate escalation when necessarySupport global alignment programs and oversee modifications to helpdesk platforms as needed

Stakeholder and Relationship Management:

Collaborate closely with internal stakeholders to gather requirements and align strategies with business needsBuild and nurture strong relationships across the organization, from C-suite executives to operational teamsServe as the escalation point for complex vendor and procurement issuesBuild consensus for strategies at the account level, steering consistent implementation across all sitesDevelop and maintain positive, client-focused relationships within Facilities, Culinary and Security (FCS), and other cross-functional teams

Operational Excellence and Compliance:

Oversee contract management processes, ensuring compliance with corporate policies and legal requirementsManage insurance certificate compliance across the vendor baseConduct comprehensive training for account teams on vendor management, procurement, and helpdesk best practicesManage end-to-end RFx processes on behalf of client, from development to evaluation and awardImplement and maintain robust tracking and reporting systems for vendor performance and sourcing project outcomesDrive operational compliance across all areas of responsibilityAnalyze data to identify trends and propose solutions for enhanced efficiency and improved KPIs

Qualifications and Experience:

Advanced degree in Business Administration, Supply Chain Management, or related fieldMinimum 10 years of progressive experience in vendor management, procurement, and customer service operations, with at least 5 years in a leadership roleProven track record in strategic sourcing, supplier relationship management, and delivering substantial cost efficienciesStrong knowledge of vendor management principles, procurement practices, helpdesk operations, corporate regulations, and relevant legislationExperience working with enterprise resource planning (ERP) systems and procurement softwareProfessional certifications such as CPSM, CPIM, ITIL, or equivalent are highly desirable

Key Competencies:

Strategic thinking and problem-solving skills with the ability to see the big picture while managing detailsStrong leadership abilities, capable of inspiring and developing high-performing teams across multiple disciplinesExcellent negotiation and influencing skills, with a track record of securing favorable terms with vendorsAdaptability to work effectively in a matrix organization and manage competing prioritiesCustomer-focused mindset with superior relationship-building skills across all levels of an organizationAbility to drive innovation and process improvement across vendor management and procurementAdvanced commercial acumen and financial management skillsExceptional communication skillsProficiency in data analysis and the ability to translate complex data into actionable insightsChange management expertise to guide teams and processes through organizational transformations

Location: On-site in Singapore

This role presents an exciting opportunity for a seasoned professional to shape vendor management and procurement strategies and drive operational excellence. The ideal candidate will be a visionary leader capable of delivering tangible results while fostering a culture of continuous improvement, strategic partnerships, and customer satisfaction.

If you are ready to take on this challenging and rewarding role, we invite you to join our team and make a lasting impact on the client we serve.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.