The Region Vice President (RVP) is primarily responsible for the oversight of Elevated locations that provide exemplary service to internal and external customers.  This position provides overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.  The RVP is responsible to have in-depth knowledge of operations, management, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance.

 

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the geographic region and actively contribute the success of the company. Achievement of operational goals and financial objectives as stated in annual Business Plan. Champion the training and development of all staff to ensure the accession of employees. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Region's performance and challenge staff members to develop to their potential. Develop and implement local sales, marketing initiatives, complete sales calls and presentations with expected growth of market. Create an 'Ownership' Culture with a Focus on Sales and Customer Service. Develop, communicate, and monitor area and individual objectives, ensuring that they are in line with overall company objectives. Demonstrate ability to work in ambiguity and solve problems independently. Develop and implement location strategies to maximize profitability and revenue opportunities including sales of maintenance agreements. Ensure a high level of customer service is maintained at or above the company goals Coach all staff and empower staff to engage in problem resolution and customer relations Actively participate in the training, coaching, and mentoring of all management staff Hold weekly staff meetings to keep employees motivated and informed of business operations Utilizing all financial statements, conduct business reviews with General Managers to ensure KPI knowledge Maintain an environment of positive employee relations Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

 

Educational Background: 

Minimum expectation of a Bachelor’s degree OR equivalent education/experience MBA/MS preferred 

Professional Experience: 

7-10 years of leadership experience across in the elevator industry in a branch environment. Result orientation with demonstrated history of success Demonstrated ability to direct and motivate teams Team player with a “can do” attitude that enjoys tackling problems and is comfortable in a “player / coach” role.  This is a “hands on” position that will require jumping into the details when necessary. Excellent communication and team building skills. Track record of building high performance teams. Highly analytical individual that is metrics driven with strong decision-making skills and financial acumen. Ability to travel at least 80% of the time.

Knowledge:

Understanding of vertical transportation industry Excellent communication techniques

 Skills:

Highly organized Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Strong PC proficiency including the entire Microsoft Office Suite Customer service aptitude - Ability to address and resolve customer service issues Flexible and able to adapt to changes Show a high level of ownership, accountability and initiative. Proven experience of working well within a team Demonstrate good written and oral communication skills.  Minimum typing speed of 30 wpm and 10-key experience Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Competencies:

Personal Accountability Effective Communication Demonstrates Initiative Process Excellence Passion for Customer Service & Stakeholder Success Agility & Adaptability Trust & Integrity Drives Execution Uses Insightful Judgement