Job Description Summary

Reporting to the VP– Operations, The Regional Vice President of Operations main responsibilities are full Profit and Loss Responsibilities for assigned Sonesta Branded full service hotels; and to maintain and drive hotel standards and strategies to optimize financial performance, employee engagement and guest satisfaction. The SDO will partner with all Corporate functional team members (to include revenue management, sales, marketing, human resources, legal, finance, engineering, procurement, etc.) to ensure Hotels receive the support they need to meet their key performance indicators.

Job Description

Essential Duties and Responsibilities: 

 Full Profit and Loss responsibilities for a portfolio of hotels (e.g. Sonesta branded full-service hotels); including proactively leading and supporting properties to deliver desired results with respect to topline revenue, profitability, employee engagement and guest experience. Lead Monthly P&L Review with Hotel Team 

Drive and monitor both short term and long-range hotel goals in conjunction with property team and Corporate Leadership Team to assist in achieving company objectives. 

Ensure brand operating and product standards are in place; and lead a cross functional work team to identify, develop and implement revised and new standards to support company objectives. 

Acts as a senior leader within the company, providing mentorship and development to General Managers and Executive Committee leaders, and helps drive Corporate policies, procedures and direction. 

Collaboratively with VP of Operations and other Corporate leaders helps define, create, implement and maintain operating standards and brand programs that drive and achieve Sonesta operational objectives. The primary areas of focus would include Food and Beverage; Rooms Operations; Spa/Fitness; Loss Prevention/Security; and ancillary departments. 

Drive and support a guest-centric culture, helping raise the bar in terms of guest experience and service; with goal of improving revenues and flow thru. 

Partner with the training discipline to identify operational training needs to support best-in-class and consistent guest experience delivery; and improving operating efficiencies. 

Communicates on a regular basis with the hotel’s respective asset manager 

Support and live brand culture and values at every opportunity and ensure full adoption in all hotels 

Promote the sharing of best practices in all disciplines between hotels and brands; identifying best in class operating practices and implementing them across the organization 

Visit the Hotels based on operational needs and company focus 

Have the ability to interact at all levels of the organization – including General Managers; Corporate Senior Leadership; Ownership; and corporate support departments.   

 

Strategy and Planning Duties and Responsibilities: 

Oversight and responsibility for the following key activities for individual hotels: 

Hotel Priorities and Individual Department Priorities 

Annual Operating Budgets and Capital Budgets 

10 Year Capital Plan 

Annual Sales and Marketing Plan 

Quality Assurance and Adherence to Brand Standards 

 

Financial Duties and Responsibilities: 

•Oversight and responsibility for the following key metrics and results for individual hotels: 

Manage hotel to budgeted labor and expense KPIs 

Accurate and timely financial reporting and critiques 

Meet and exceed budgeted ROIC targets 

Achieve Flow/Flex target of 50% or Theoretical Flow Through 

Accountable for Forecast accuracy 

People Management Essential Duties and Responsibilities: 

•Oversight and responsibility for the following areas for individual hotels: 

Attract, retain, and inspire the best talent 

Grow and develop talent in order to create an internal pipeline for key positions 

Lead a Culture of Caring by example with respect, integrity, go beyond and ethics

Accountable for overall employee engagement and retention 

Accountable for overall Guest Satisfaction 

Accountable for Hotels to follow the Stay Safe with Sonesta (SSWS) Program 

 

 Qualifications: 

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competencies therein.  

Bachelor's degree (or equivalent experience)   

5 plus years as a General Manager of a Full service hotel (or equivalent)  

Multi-unit responsibilities and/or multiple GM experiences  

Prior corporate or support group experience is a plus  

Experience with both Full-Service Hotels and Limited Service Hotels would be advantageous 

Ability and willingness to travel (30 to 40% of time) 

Prior experience with conversions is a plus 

Excellent organization skills, must be able to work independently 

Excellent communicator and the ability to deliver presentations in a concise, well-organized manner 

Strong P&L experience and proficient at statistical and competitive analysis 

Proficient in Microsoft Word, Excel and PowerPoint, outlook 360 

Demonstrates knowledge of job-related processes and systems – experience in both Rooms Operations and Food and Beverage Operations 

Ability to speak other languages beneficial  

Additional Job Information/Anticipated

Pay Range

$200,000 to $275,000.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.