Administrative:   Documents all communications with patients per EPIC standards.  Collaborates with team, checks and responds to email and pools daily.   Assists physicians with filling out forms (i.e. disability, worker’s compensation, etc).  Reviews faxes and responds to requests for information from insurance companies, pharmacies and medical practices.  Medication Prior Authorizations and Biologic ordering.  Medication and supplies monitoring and inventory. 

 

Clinical Functions:  Adheres to infection control and hand hygiene guidelines.  Recognizes and adheres to National Patient Safety Goals and AMG safety policies.  Reports safety concerns promptly via Origami system.  Contributes to team and practice site operations by covering co-workers and providers during training, meetings, and lunch and/or as needed.  Triage patient calls for emergent issues and medical questions through assessment and collaboration with the interdisciplinary team.  Evaluates patient’s response to plan of care and collaborates with physician on needed adjustments.  Documents nursing assessment and interventions in EMR.  Identify learning needs of patients and families, educating by adapting to their learning style and utilizing teach-back method.  Provides care that is safe, ethical, patient-family centered, culturally congruent and evidence-based. Skills which may be required to be performed include but not limited to: 

Triage via telephone, my-chart or in person 

Review and act on test results, initiating initial and follow up consultation and referrals as appropriate 

Initiate and monitor allergy skin testing 

Allergy/Biologic Injections 

Assist with medication management and education 

Work independently within the scope of practice to achieve clinical outcomes 

 

Communications:  Excellent interpersonal, verbal and written communication skills; appropriate telephone etiquette, knowledge of how to assist patients in a timely manner with concerns and/or complaints.  Handles patients request for medical information, records, test results, prescriptions, etc.  Communicates with insurance companies and pharmacies as needed.   

 

Professional and Organization Development:  Completes all required training prior to due.  Participates in employee engagement activities and patient satisfaction improvement efforts.