The PFK Care Coordination Team Lead meets the responsibilities and competencies of the Care Coordinator RN role. The PFK Care Coordination Team lead works closely with the Program Manager to ensure all aspects of the care coordination program including care transitions, case management and ED diversion programs meet expectations. This position requires a Registered Nurse who is able to direct the work of other Registered Nurses, Social Workers, and non-clinical staff. The PFK team lead assists in supervising department operations, planning, evaluating and controlling program services to ensure that internal and external standards are met.
Why Nationwide Children's Hospital?The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We’re 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud.
Responsibilities1. Actively provides case management to high risk complex cases.
2. Assists with maintaining departmental staffing needs in accordance with budget and established ratios. a. Monitors time and attendance b. Schedules staff
3. Provides training, ongoing education and leadership to clinical and non-clinical staff to ensure consistency in performance
a. Orients new staff
b. Designs and implements Ongoing education staff programs
c. Provides performance feedback, corrective action and evaluation
d. Serves as a Role Model, Preceptor, and Mentor
e. Assess Clinical Competency
f. Provides reward and recognition
g. Assists with clinical decision making, problem solving and resource allocation
h. Ensures staff participation in department and hospital initiatives
i. Demonstrates use of the nursing process and evidenced base practice
4. Assist in activities to evaluate program processes and implement process/performance improvement initiatives.
a. Analyzes data to justify and correct variances.
b. Generates reports to monitor effectiveness and compliance
c. Conducts audits of documentation and practices
d. Develops guidelines and protocols
5. Provides leadership to department staff
a. Enlists staff participation in department and hospital initiatives.
b. Oversees staff performance
c. Assists with clinical decision making
6. Provides assistance to and coverage for the Program Manager
7. Supports department activities to ensure that they meet regulatory standards related to
a. NCQA standards
b. NCH safety and quality programs
c. Delegated Responsibilities
d. Ohio Department of Health
e. Joint Commission
f. Department and hospital policy and procedures
8. Assist with preparation and submission of oversight documentation and reporting to entities contracting with PFK Care Coordination department.
9. Assists with coordinating research, patient safety, quality improvement activities and special projects. 10. Practices professional nursing in accordance with the ANA code of Ethics for Nurses.
11. Collaborates with leadership team with PFK and NCH in program development.
12. Communicates clearly with internal and external customers
13. Demonstrates accountability for professional growth by reading current literature, participating in professional organizations, and attending hospital and community education.
QualificationsKNOWLEDGE , SKILLS AND ABILITIES REQUIRED
1. BSN required
2. Licensure: Licensed as a Registered Nurse in the state of Ohio
3. Certification preferred
4. Three years’ experience in pediatric clinical care or case management
5. Travel and home visiting within a 34 county area expected.
6. Good Driving record is required
7. Proof of auto insurance
8. Active driver’s license
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.
EOE M/F/Disability/Vet
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