At Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us? If you are a Case Manager, that enjoys working with complex cases that require strong problem-solving skills, this is an exceptional opportunity to work close to home with a 3-time Magnet recognized, community hospital. **Position Summary:** The Case Manager is responsible and accountable for the management of care for an assigned patient population by service line and across the continuum of care. The Case Manager, works to achieve daily clinical, quality, and cost outcomes by providing well-coordinated experiences for patients/families through the synchronization of care activities of multiple disciplines and negotiation with third-party payers. + Serves as a liaison between the patients to community resources, providers, and supports a smooth transition from emergency department to home or continued care facility, with a goal of patient satisfaction, continuity of care across the continuum, avoiding unnecessary admissions, and reducing and/or eliminating readmissions. + Performs services according to the policies, procedures, philosophy, and objectives of the department and the hospital. + Works cooperatively within the hospital emergency department to create a system of quality healthcare. + The ED Case Manager has critical thinking skills and can plan, implement, and evaluate individual patient care programs. + The ED Case Manager has strong interdisciplinary communication skills and can provide emotional stability to cope with human suffering, emergencies, and other stressors. + Demonstrates use of clinical skills and expertise in emergency department and/or acute care nursing, discharge planning, and post-hospital follow-up care with providers and home services. + Serves as a liaison and patient advocate in navigating the healthcare system. + Provides patient education and support utilizing knowledge of adult learning competencies and education resources to support complete, connected, and comprehensive care. + Communicates effectively with diverse audiences including professional staff, patients, community resources, and other services as needed. + Possesses knowledge of supportive care principles and managed care. + Ability to prioritize patient needs and offer guidance to achieve optimal continuity of care. **Hours:** **Evening Schedule 3-11:30pm** **No weekends or holidays!** **Location: Main Campus, 295** **Varnum** **Ave Lowell, MA** **Job Description** **Minimum Qualifications:** 1. Massachusetts RN Licensure. 2. 3 Years of RN Experience. 3. Current Basic Life Support (BLS) Certification. 4. Bachelor of Science in Nursing (BSN). **What We Offer:** + Competitive salaries & benefits + Clinical Advancement Program which provides advancement opportunities and financial rewards + 403(b) retirement plan with match + Shared governance: Nurses are involved in all decisions. + Tuition reimbursement + Clinical mobility tracks + Free on-campus parking **Magnet Designation:** The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with **Magnet Recognition** for excellence in nursing care with our **3rd designation achieved in August 2020** . The Magnet Recognition Program recognizes healthcare organizations that are dedicated to nursing excellence, professionalism and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only 2% of hospitals have attained a 3rd Magnet designation. **About Lowell General** For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. **About Tufts Medicine** A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being. _Tufts Medicine is an Equal Opportunity Employer._ Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .