Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary:

Completes front desk registration for Cancer Center patients.  Collects copays and balances cash drawer. Offers excellent customer front desk service.  Greets and promotes efficient and positive first impression of the Cancer Center when customer enters the facility.  Effectively manages front desk operations with minimal interruption and supervision.

Shift:

Full Time Days

Job Functions:

Greets internal and external customers in a polite and courteous manner.  Hands off appropriately to next level of visit.  Assures back entrance customers/vendors are entered per guidelinesCompletes registration specific to visit requirements.  Retrieves and obtains signatures for documents, scans per protocol handing off to next tier timely and appropriately.  Initiates registration process to expedite back office functions.  Completes all forms for complete registration. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signature from patients (or POA) as determined by Medicare, State and Federal guidelines.  Collects copays as applicable and attempts to collect any outstanding debt to facility.Demonstrates standards of excellence in care in all interactions, for both internal and external customers while maintaining the flow in the lobby area.  Alerts others as required.Maintains coffee area and assure all electronic devices used are turned off.  Alerts supervisor if item is not working appropriately to be serviced.Acts as facility operator and uses positive customer service per guidelines established by supervisor.Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit. Completes other duties as assigned

Minimum Years and Type of Experience:

1 year front desk/customer service role

Required Minimum Education:

High School Graduate

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com