Details **Open Date** 12/17/2024 **Requisition Number** PRN40722B **Job Title** Coordinator, Administrative Program **Working Title** Registration and Records Coordinator **Job Grade** D **FLSA Code** Administrative **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday – Friday, 8:00am – 5:00pm **VP Area** Academic Affairs **Department** 00296 - Registrar's Office **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $48,000 - $51,000 **Close Date** 01/11/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** This fully in-person position provides essential support to the registration and record-keeping functions in the Office of the Registrar. This role provides business continuity and improvement and involves guiding and supporting a team of records and registration specialists, managing complex processes, and implementing improvements to enhance service delivery for students, faculty, staff, and external stakeholders. The coordinator also contributes to high-impact projects and initiatives that support the strategic goals of the office. **Responsibilities** 1. Reads, interprets, understands and applies policies to remediate complex student and university issues, ensuring compliance with office, university, state and Federal policies, rules, and regulations. 2. Provides exceptional customer service when resolving on multi-faceted student cases which are complex in nature and require intra-departmental collaboration and troubleshooting. 3. Serves as an expert in all registration and records (transcripts, student verifications) functions, providing training and support and coverage during times of need. 4. Records, monitors, and verifies required data and information into student database and information systems. 5. Responsible for data entry, filing/archiving and correction of registration, records, and transcripts. Ensures data entry is processed correctly, using queries and reports to inform the development or refinement of existing procedures. 6. Will be primary point of contact for complex processes and projects— including but not limited to dual enrollment, campus change, withdrawals, leaves, graduate and professional registration, and evaluates and recommends solutions for irregular academic record changes. 7. Fill in for employees in Registration and Records and Transcripts and Verifications when employees are out of the office. Problem-solving: This position provides independent coordination and decision making for all activities of a specified program. The program outcome often impacts the University as a whole. Acts as a liaison between internal and external constituencies involved in program activities. Problems arising from these coordination efforts will be addressed by the incumbent who will refer to the manager for issues outside of program policy and procedure guidelines. **Minimum Qualifications** Bachelor’s degree (or equivalency) in a related field plus one year directly related experience or equivalency. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required. **EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience. (Example: bachelor’s degree = 4 years of directly related work experience.)** Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.