As a Registration Manager, you will be the primary point of contact for CDS/Maritz clients. You will own the entire event life cycle from start to finish- from gathering requirements for the event registration sites to delivering reports post-event. You will manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule; and work directly with clients to achieve their strategic goals.
Main point of contact for external clients and internal event team in managing multiple, complex projects simultaneously to ensure client goals are accomplished within prescribed period
Serve as project manager for all advance, onsite, and post-show registration activities for 8-15 events per year, ranging in size from 1,000 to 100,000 attendees
Offer analysis and advice to clients on the best business solutions available to produce successful events
Work with event managers to design and implement marketing strategies to increase attendee acquisition
Work closely with web developers and quality assurance reps to build functional and efficient registration websites
Work with client and internal team on logistics to assure successful onsite execution communicate team responsibilities, target dates, project status and resource needs
Maintain action items for teams across multiple departments and ensure all deadlines are met
Make decisions and communicate trade-offs and risk; drive key decisions across projects
Navigate an array of client relationships, project timelines, feature sets, dependencies, and launches
Develop trusted relationships with your team and clients, listen actively to their concerns and questions in order to better respond and understand their perspectives
Maintain a positive, can-do attitude, acknowledge and appreciate teammate’s contributions and contribute to the overall culture
Qualifications
5+ years in a project management, customer success or other client management role.
Demonstrated experience in running software related web projects in a fast-paced services organization.
Demonstrated history of strong leadership and negotiation skills, as well as the ability to effectively assimilate and communicate complex information from multiple sources and proven ability of successful cross-functional team collaboration is required
Experience managing, communication and building relationships with clients and across teams.
Ability to anticipate your client’s needs and provide excellent customer service.
Competent in project management methodology and tools
Fundamental understanding of web-based systems programming and development.
Have experience using project management software such as Microsoft Project, Jira, Confluence
BS/BA or equivalent industry experience is required
PMP or other Project Management certification from recognized institution a plus
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to idisability.administrator@maritz.com.