Registration & Records Assistant West Plains-China
Missouri State University
Posting Details Position Information Position Title Registration & Records Assistant West Plains-China Work Location West Plains Campus Department West Plains Registration & Records HR Home Department 040404 WP REGISTRATION & RECORDS Pay Grade 13 Proposed Salary $16.76 - $17.13 hourly Sponsorship Information Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants. Appointment Type Full Time Regular Exempt/Non-Exempt Non-Exempt General Function The Registration and Records Assistant WP-China completes student admission processing, course registrations/drops, withdrawals, overrides/permissions, and transcript requests. Sets-up terms, parts of term, and enters course schedules. Processes grades and grade changes, scholastic actions, reinstatements, applications to graduate, student information changes. Verifies GPAs, performs degree audits, enters student degree information and honors, and prepares diplomas. Scans and indexes all documents to students’ computerized files. Prepares forms, correspondence, and related documents by utilizing word processing/personal computer equipment to input, revise, store, and retrieve such documents. Assist registrar and registration and records staff as needed. Assists LNNU-MSU students, faculty, and administration through email correspondence. The Registration and Records Assistant resolves student registration issues, processes changes due to appeals and grade changes, verifies GPAs to assure accuracy of the electronic student information system calculation, among several other job responsibilities. The Registration & Records Assistant ensures compliance with established University policies and guidelines and exercises independent judgment in the absence of established procedures and discretion in the dissemination of information. The Registration and Records Assistant WP-China acts as a liaison between Dalian, China, West Plains and Springfield campuses. Description of Primary Duties ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures delivery of efficient and effective registration, admission, change of schedule, degree audits, awarding of degrees, and withdrawal services to students by performing all registration functions, reviewing prerequisite requirements, checking repeats, verifying assessment of course fees, lab fees, and additional student fees, and processing class cancellations, drops due to unmet prerequisites, and drops/withdrawals due to non-attendance.
2. Provides registration services and support to all campuses, including China, by processing registrations, drops, withdrawals, assisting with on-site extended registrations, and communicating information and policies to extended campus students with an emphasis on problem resolution.
3. Assists in the daily operation of the Registration & Records Office by contributing to the development of procedures for the accurate and efficient maintenance of student records, updating addresses, phone numbers, name changes, major or degree changes, and emergency contact information in a computerized student information system.
4. Maintains accurate academic records which are in compliance with university policies by processing each semester’s grading cycle, grade changes, and academic renewals, recalculating GPA’s, verifying the computerized conversion of academic information, and providing transcripts and enrollment verification to students, institutions or companies in a timely manner as requested.
5. Supports the department and students by greeting students, faculty, employees, and visitors, directing them to the appropriate offices or persons, providing phone assistance to students registering online, as well as responding to routine inquiries, taking messages, routing calls, and printing schedules.
6. Performs records management of a complex filing system by receiving, sorting and distributing office files and documents, updating files and records, and purging documents as needed.
7. Provides required or requested information and/or data for reports or records by researching departmental files and electronic records, retrieving data from a computerized student information system, running computerized reports, compiling and/or tabulating statistics, and presenting the information in a useable and understandable format.
8. Ensures that standard documents and forms (e.g., registration form, change of schedule form, change of student information form, grade change authorization, assignment of “I” grade) are completed properly by the originator (e.g., student, faculty, staff) by reviewing those and similar documents for accuracy and completeness, and returning incomplete/inaccurate documents for correction or assisting the originator in completing such forms.
9. Safeguards the confidentiality of departmental or office administration by being knowledgeable of university and/or departmental policies regarding confidential materials and information and exercising discretion when handling confidential items or providing information to University employees, students, or the public.
10. Prepares and directs written communication to students as necessary (e.g., student letters and emails, non-attendance communication, graduation requirements), processes incoming and outgoing departmental mail, and organizes and orders departmental supplies.
11. Communicates with office staff regarding daily activities, office procedures, and cross-training of tasks.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Contributes to the overall success of the Registration & Records Office by performing all other duties as assigned. Minimum Acceptable Qualifications Education: A high school diploma or the equivalent is required; forty-eight or more hours of college credit is preferred.
Experience: Four years of office clerical experience is required. Specialized training or education beyond high school, which includes knowledge of general office procedures and the skills required for the position may be substituted for two of the four years of required work experience. Two or more years of experience within a college or university records/registration office are preferred.
Skills: Keyboarding ability is required. A working knowledge of computers and a functional knowledge of word processing, spreadsheets, data entry, and database management is required. Strong written and verbal communication skills, the ability to operate electronic, photocopier or other standard office machines, maintain complex filing systems and records, and make arithmetic calculations and reconcile records are required. Supervisory skills and the ability to train and review the work of others are required. Knowledge or work experience with an integrated student information system is preferred.
Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding, which may be extensive at times, on a daily basis. Additional Qualifications Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/3536-registration-and-records-assistant-wp-china.htm Open Date 09/12/2025 Close Date (If Close Date is blank then the posting is considered open until filled) Special Instructions to Applicants First date of consideration is September 26, 2025. Applications will be accepted until the position is filled.
Equal Opportunity Statement Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252. Background Check Statement Employment will require a criminal background check at University expense. Posting Detail Posting Number 20250195FTS Quicklink for Posting https://jobs.missouristate.edu/postings/83474 Supplemental Questions
1. Ensures delivery of efficient and effective registration, admission, change of schedule, degree audits, awarding of degrees, and withdrawal services to students by performing all registration functions, reviewing prerequisite requirements, checking repeats, verifying assessment of course fees, lab fees, and additional student fees, and processing class cancellations, drops due to unmet prerequisites, and drops/withdrawals due to non-attendance.
2. Provides registration services and support to all campuses, including China, by processing registrations, drops, withdrawals, assisting with on-site extended registrations, and communicating information and policies to extended campus students with an emphasis on problem resolution.
3. Assists in the daily operation of the Registration & Records Office by contributing to the development of procedures for the accurate and efficient maintenance of student records, updating addresses, phone numbers, name changes, major or degree changes, and emergency contact information in a computerized student information system.
4. Maintains accurate academic records which are in compliance with university policies by processing each semester’s grading cycle, grade changes, and academic renewals, recalculating GPA’s, verifying the computerized conversion of academic information, and providing transcripts and enrollment verification to students, institutions or companies in a timely manner as requested.
5. Supports the department and students by greeting students, faculty, employees, and visitors, directing them to the appropriate offices or persons, providing phone assistance to students registering online, as well as responding to routine inquiries, taking messages, routing calls, and printing schedules.
6. Performs records management of a complex filing system by receiving, sorting and distributing office files and documents, updating files and records, and purging documents as needed.
7. Provides required or requested information and/or data for reports or records by researching departmental files and electronic records, retrieving data from a computerized student information system, running computerized reports, compiling and/or tabulating statistics, and presenting the information in a useable and understandable format.
8. Ensures that standard documents and forms (e.g., registration form, change of schedule form, change of student information form, grade change authorization, assignment of “I” grade) are completed properly by the originator (e.g., student, faculty, staff) by reviewing those and similar documents for accuracy and completeness, and returning incomplete/inaccurate documents for correction or assisting the originator in completing such forms.
9. Safeguards the confidentiality of departmental or office administration by being knowledgeable of university and/or departmental policies regarding confidential materials and information and exercising discretion when handling confidential items or providing information to University employees, students, or the public.
10. Prepares and directs written communication to students as necessary (e.g., student letters and emails, non-attendance communication, graduation requirements), processes incoming and outgoing departmental mail, and organizes and orders departmental supplies.
11. Communicates with office staff regarding daily activities, office procedures, and cross-training of tasks.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Contributes to the overall success of the Registration & Records Office by performing all other duties as assigned. Minimum Acceptable Qualifications Education: A high school diploma or the equivalent is required; forty-eight or more hours of college credit is preferred.
Experience: Four years of office clerical experience is required. Specialized training or education beyond high school, which includes knowledge of general office procedures and the skills required for the position may be substituted for two of the four years of required work experience. Two or more years of experience within a college or university records/registration office are preferred.
Skills: Keyboarding ability is required. A working knowledge of computers and a functional knowledge of word processing, spreadsheets, data entry, and database management is required. Strong written and verbal communication skills, the ability to operate electronic, photocopier or other standard office machines, maintain complex filing systems and records, and make arithmetic calculations and reconcile records are required. Supervisory skills and the ability to train and review the work of others are required. Knowledge or work experience with an integrated student information system is preferred.
Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding, which may be extensive at times, on a daily basis. Additional Qualifications Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/3536-registration-and-records-assistant-wp-china.htm Open Date 09/12/2025 Close Date (If Close Date is blank then the posting is considered open until filled) Special Instructions to Applicants First date of consideration is September 26, 2025. Applications will be accepted until the position is filled.
Equal Opportunity Statement Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252. Background Check Statement Employment will require a criminal background check at University expense. Posting Detail Posting Number 20250195FTS Quicklink for Posting https://jobs.missouristate.edu/postings/83474 Supplemental Questions
Required fields are indicated with an asterisk (*).
* How did you hear about this vacancy? Indeed Linkedin Missouri State University Website Google Employee Referral Job Alerts HigherEdJobs.com Personal Contacts / Networking Job Board (CareerBuilder.com, Monster, etc.) Other * Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.(Open Ended Question)
* Are you a current full-time regular Missouri State University employee? Yes, I am a current full-time faculty/staff University employee. No, I am not currently employed by the University. No, I am a current per course faculty member. No, I am a current part-time staff University employee. No, I am a current University graduate assistant or teaching assistant. No, I am a current student University employee. Applicant Documents Required Documents Resume Cover Letter Optional Documents Unofficial Transcripts - 1 Letter of Recommendation-1 (Non-confidential) Letter of Recommendation-2 (Non-confidential) Letter of Recommendation-3 (Non-confidential) Other Documents -1 Unofficial Transcripts -2 Unofficial Transcripts -3
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