Job Summary

Provide patient registration, charge entry, discharge, point of service (POS) collections, and other related services for the assigned location.

Responsibilities

1. Greet and register patients. Explain payment policy and insurance coverage prior to patient registration, obtaining insurance and demographic information. Seek the assistance of medical personnel when patients are in immediate distress and refer all questions of a medical nature to medical personnel.
2. Responsible for discharging patients from the facility, documenting, entering and tabulating all charges and payments and maintaining accurate medical record files and financial data on discharged patients complying with POS collection policy.
3. Make and verify appointments, send out new patient packets, maintain accuracy of schedule (cancellations, no-shows, appropriate identification of appointment type), applicable.
4. Process a daily summary of payments, charges, balances, and claim edits.
5. Responsible for handling all telephone calls to the facility, answering questions and furnishing information when possible and forwarding calls as applicable or necessary.
6. Assist clinical personnel with clerical work and other duties relating to the preparation of the patient.
7. Responsible for making deposits for daily transactions.
8. Responsible for maintaining medical records and filing of such.
9. Assist in ordering and maintaining inventory and stocking office with supplies etc. needed for smoother office operation.
10. Open mail and route to appropriate personnel.
11. Process all medical record requests with appropriate documentation and completion.
12. Assist in processing of edit reports from patient management system.
13. Cross train across various practices and/or departments as needed and determined by management.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• High School Diploma or GED (Required) Experience: 6 months related experience

Credentials 

• No Certification, Competency or License Required

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: WCH-MSOB

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org