Registration Specialist (Administrative Special Services - TASS) Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4685736) Apply  Registration Specialist (Administrative Special Services - TASS) Salary $40,000.00 Annually Location 100 Mack Avenue, MI Job Type Temporary Special Service Staff Job Number 20242929101HEALTHbb Department Dept of Health & Wellness Opening Date 11/15/2024 Closing Date 1/31/2025 3:30 PM Eastern Bargaining Unit 9000-Non Union Salary Regular Service General + Description + Benefits + Questions Description DETROIT HEALTH DEPARTMENT NEIGHBORHOOD WELLNESS CENTERS (REGISTRATION SPECIALIST) The Detroit Health Department is committed to addressing public health concerns, and building thriving communities. (https://detroitmi.gov/departments/detroit-health-department#Programs-and-Services) The Detroit Health Department has been providing important public health services to Detroiters for over 100 years. The Health Department’s mission is to foster collaborative efforts that protect and promote public health, equity, safety and well-being. + Mission: Address public and population health priorities of Detroiters. + Vision: We envision healthy communities where every Detroiter has the opportunity to thrive + Values: Quality Service, Transparency, Accountability and Respect The Detroit Health Department has been providing important public health services to Detroiters for over 100 years. The Health Department has three major offices: Population Health, Clinical Services and Outreach, and Administration and Organizational Development. Each office works collaboratively with external partners and the community to create a public health system that supports the health of Detroiters across their lifespan. This is a Temporary Administrative Special Services (TASS I) position. This Appointment Term is based on the availability of grant funds. Examples of Duties REGISTRATION SPECIALIST + Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information. + Assist in preparing clients for their appointments by explaining the registration process and addressing any questions or concerns. + Measure and record vital signs, ensuring accurate documentation to support patient care. + Enter patient information and updates into the electronic health record system efficiently and accurately. + Provide exceptional service to patients and families, fostering a welcoming environment that encourages open communication and trust. Data Entry + Registration and patient interface initial point of contact. The registration specialist enters pertinent patient data into the Detroit Health Department electronic medical record; conducts quality checks on data entered; completes clerical tasks including patient document collection and capture. Assures complete and comprehensive patient information entry for check in and check out. + Provides supplemental data entry support to ensure all clinical activities are accurately entered into the electronic health record for accurate reporting to state partners as well as Health Department team. + Assists with accurate record keeping for database entry for all clients at outreach events. + Follows up with patients, as needed, to verify accuracy of data provided and completion of patient record. + Files physical records and prepares necessary labels. + Documents status of each data entry assignment + Conducts individual quality checks on data entered to ensure accuracy. + Takes on other duties as assigned and deemed necessary for clinical operations at the neighborhood wellness sites based on services being provided. Registration + Greet Clients as they arrive at the Registration point to check in. + Gather and verify client’s documentation for registration is complete (proof of ID, insurance, etc.) and then enters required information into the electronic health record. + Review all check in registration forms to ensure they are completed properly and legible. + Alert staff when the client is ready for an appointment. + Keep the registration area sanitized and clean for each new visit. + Takes on other duties as assigned. Check Out + Greet clients at the end of each visit and provide appropriate follow-up information. + Offer assistance for any outstanding items related to the visit. + Check out client and assist with any questions or additional follow up. + Assist with sanitizing the clipboards and registration area. + Take on other duties as assigned. General Customer Service Tasks + Scheduling and appointment follow up. + Monitoring site at point of entry and exit for safe and easy patient access. + Coordination with all clinical staff to ensure optimal client experience. + All additional clerical and customer service tasks as deemed necessary for cohesive clinical operations. + Communicate with clinical staff and provide support to all clinical activities that may be reasonable under direction of clinical site lead and/or project coordinator. Minimum Qualifications REGISTERED SPECIALIST + High School Diploma or GED + 1 years of experience + Typing proficiency of 45 words per minute at 90% accuracy Preferred Qualifications + Prior experience working in a healthcare setting. + Prior experience working with patient records. + Experience dealing with public. + Additional clinical training including medical assistant, EMS, or certified nursing assistant. EQUIVALENCY + Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis. Supplemental Information KNOWLEDGE, SKILLS & ABILITY: Registration Specialists: + Attention to Detail: High level of accuracy in data entry and patient information management. S trong critical thinking skills to address gaps in incomplete records. + Customer Service: Excellent interpersonal skills to provide a welcoming and supportive environment for patients. Strong customer service orientation + Time Management: Ability to prioritize tasks efficiently in a fast-paced setting. + Confidentiality: Understanding of HIPAA regulations and commitment to patient privacy and data protection. + Ability to read, write and speak English, and follow oral and written instructions. Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position. This is a Temporary Administrative Special Services (TASS I) position. This Appointment Term is based on the availability of grant funds. Medical Plan Offering for Administrative Special Services Employees The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit. Administrative Special Services Staff (Exempt) are eligible for the following benefits: + CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year. + VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year + PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday + MILEAGE REIMBURSEMENT - Granted on same basis as regular employees. + WORKERS COMPENSATION – Covered by applicable laws. + UNEMPLOYMENT COMPENSATION - Covered by applicable laws. + HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information. + This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty. Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits: + CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year. + VACATION – Granted on the following basis: Terms of Service Vacation leave Earned Less than 6 months None After 6 months & (1000 work hours)5 days After 1 year An additional 5 days 2-5 years 10 days 6-7 years 11 days 8-9 years 12 days 10-12 years 13 days 15- years15- years + PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday + OVERTIME - Granted on same basis as regular employees. + MILEAGE REIMBURSEMENT - Granted on same basis as regular employees. + WORKERS COMPENSATION – Covered by applicable laws. + UNEMPLOYMENT COMPENSATION - Covered by applicable laws. + HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information. + This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty. 01 Indicate your highest level of education completed: + High School Diploma / GED + Associate's Degree + Bachelor's Degree + Master's Degree + PhD/J.D. + No Education Experience 02 What licensed do you posses? Upload your licensed to your online application. + Medical Assistant Certification + NO LICENSED OR CERTIFICATION 03 Do you possess a current active BLS? + YES + NO 04 Indicate the number of years of professional experience: + Less than 1 year + 2 to 5 years of experience + 6 to 10 years of experience + 11 or more years of experience + No Work Experience 05 Explain in detail your work experience in public health. 06 Did you attach a copy of your Cover Letter, Resume with References, and a Licensure(s)? + Yes + No Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email