**All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).** **Working Title:** Registration Specialist Position **Institution:** Minneapolis Community and Technical College **Classification Title:** Customer Svcs Specialist Sr **Bargaining Unit / Union:** 206: AFSCME - Clerical and Office **City:** Minneapolis **FLSA:** Non Job Exempt **Full Time / Part Time:** Part time **Employment Condition:** Classified - Unlimited **Salary Range:** $21.90 - $31.21 **Job Description** This position provides advanced decision-making and customer service for Workforce Training, Continuing Education, Customized Training, and Workforce Development programs at Minneapolis College. This includes registration of students, scheduling classrooms, entering data and troubleshooting in rSchool Today (rST), creating and maintaining reports and documents, analyzing or interpreting the customers’ needs and providing excellent customer service. Provide excellent customer service to all internal and external contacts. Work includes but is not limited to: + Providecustomerservice toindividualsviatelephone,electronicmethods,andin-person contact. + Answer questions and/or refer individuals to appropriate staff members, college departments and/orotheragencies. + Analyzing,interpretingand decipheringwhatthe customerneedsbasedon theiruniquerequestsandfulfillingtheirneeds withexcellent customer service. + Assist students with registering, transferring, and withdrawing from department courses. + Draft receipts and transcripts for students and customized training clients upon request. + Create, modify and maintain a variety of forms, spreadsheets, databases, files and reports. + Researchanycustomer requeststhat arebeyondtheexistingprocedures tohelpthecustomer andprovideexcellent customer service. + Coordinate all work in RST databases and resolve all RST user problems in collaboration withMinneapolisCollegeInformationTechnologyServices(ITS)andMinnesotaStateITS. + UtilizeEMS orotherCampusdatabasestoschedule classroomsfor classes. + Schedulesnon-creditcoursesinrST. + Confirmcoursedetailsandenrollmentspriortostart date. + VerifyandenterattendanceandgradesintorST. ​ **Minimum Qualifications** + Wordprocessingskillsandotherbusinesssoftwareapplicationssufficienttocreateandformatemails,spreadsheets, databases, procedures, reports andother documents + Human relation skills to interact with others utilizing common curtesy, tact, interest inpositiveproblemresolutions, empathyandlogicalorganizationofideas andtobe abletocalm angryorconfusedclients sothat necessaryinformation canbegathered andcommunicated + Communication skills sufficient to write, prepare, and edit materials, using correct spelling,punctuation, grammar, and sentence construction and to verbally communicate such informationclearlyandconcisely + Analyticalmathskillssufficienttocreate,evaluateandmaintainaccurateregistrationsandreports **Preferred Qualification** + Abilitytowork in afast paced, multi-taskedenvironment + Abilityto work collaborativelywith others(internal and external customers) throughoutthedepartmentandcampus + Knowledge of State of Minnesota and Minnesota State system policies and procedures includingabilityto maintain confidentialityof private information. + HighlyproficientinRSTandEMS.KnowledgeofISRSandotherMnSCU specificsystems + Previousexperienceinprofessionaldevelopmentorpersonalenrichmenttraining. + Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in antiracism professional development learning opportunities **Physical Requirements** + Ability to load materials and push carts across campus, including outdoors across streets and upcurbsandramps. + Abilityto move up to 40 pounds on aregular basis. **Other Requirements** Current and/or former employees must be in good standing at Minneapolis College for consideration. Applicants will be asked to provide contact information for four (4) references, including two (2) managers, who can directly address their qualifications for this position. **Work Shift (Hours / Days of work)** 9am-3pm or otherwise negotiated **Telework (Yes/No)** 1 telework day per week **About** Minneapolis College offers extraordinary educational opportunity to 10,000 students annually with 100 plus degree options. The College has strong ties to corporate and industry partners that support student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College’s graduates. Minneapolis College is a member of the Minnesota State colleges and universities system. The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the Minneapolis College Public Safety link https://minneapolis.edu/student-services/public-safety . We are an equal opportunity, affirmative action employer, and encourages application from underrepresented groups. Recognized as a Beyond the Yellow Ribbon (https://minneapolis.edu/student-services/support-services/veterans-services) employer offering support for veteran and military students. A member of the Minnesota State colleges and universities system. Applicants should be prepared to provide contact information of four (4) references, including two (2) supervisors, who can directly address your qualifications for this position. **Salary Range for this position is $21.90 - 29.65 / hourly: $45.727- 61,909 / annually** **Internal Candidates:** **ELIGIBLE** **BIDDERS** **must contact Minneapolis College Human Resources,** **Josh.Kue@minneapolis.edu** **in writing on or before the job posting closing date January 22, 2025.** A bid will be considered timely if delivered to the appropriate official by the posting closing date. **Benefits Information:** At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. **Benefits Information:** At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. **Desired Start Date:** 01-20-2025 **Position End Date:** **Open Date:** 01-03-2025 **Close Date:** 01-22-2025 **Posting Contact Name:** Josh Kue **Posting Contact Email:** qn1940cc@minnstate.edu