Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Amazon Devices is one of the most innovative and fastest growing businesses at Amazon. Within the Amazon Devices, the Pre-Owned business team offer customers selection through a broad portfolio and the opportunity to trade-in and purchase a pre-owned device.

Do you want to work in a role where you are encouraged to build and have the autonomy to push boundaries? Are you looking to create value for millions of customers and drive growth across the Amazon Devices? Do you love to see an immediate impact from your actions? The Pre-Owned Operations team is seeking a customer-obsessed Program Manager who can apply broad risk, compliance and regulatory knowledge to difficult and complex initiatives. You will assess risks, anticipate issues, overcome technical obstacles, make difficult trade-off selections, and balance business needs and technical constraints.

Key job responsibilities
- Manage risk identification, assessment, and mitigation strategies for Pre-Owned device transactions, data privacy, supply chain operations, and more - worldwide.
- Oversee regulatory compliance efforts related to used device sales, used device trade-in, data security, consumer protection and other regulated activities worldwide.
- Maintain a horizon view in order to detect and respond to new regulatory developments and issues that may pose compliance risk; educate management and guide teams in the development of a risk-based and coordinated response across dependent teams.
- Align multiple stakeholders on appropriate solutions that meet regulatory expectations and align multiple stakeholders on appropriate solutions that balances regulatory expectations and Amazon’s approach to operational efficiency.
- Manage examination and external audit processes, maintaining productive relationships with external assessors on an ongoing cadence and ensuring timely and accurate response to inquiries.
- Lead contract negotiations and management with third-party partners involved in trade-in, recycling, refurbishment, logistics, and other operations.
- Direct multiple projects focused on process improvements, new market entries, and product/service expansions.
- Build and guide a high-performing team to support risk, compliance, contracting, and project work.
- Provide strategic recommendations to senior leadership on risk/compliance issues and opportunities.
- Monitor and execute projects on time and with high quality standards.
- Effectively communicate to ensure project alignment and progress within the organization.

A day in the life
Manage risk identification, assessment, and mitigation strategies for Pre-Owned device transactions, data privacy, supply chain operations, and more - worldwide.
Oversee regulatory compliance efforts related to used device sales, used device trade-in, data security, consumer protection and other regulated activities worldwide.
Maintain a horizon view in order to detect and respond to new regulatory developments and issues that may pose compliance risk; educate management and guide teams in the development of a risk-based and coordinated response across dependent teams.
Align multiple stakeholders on appropriate solutions that meet regulatory expectations and align multiple stakeholders on appropriate solutions that balances regulatory expectations and Amazon’s approach to operational efficiency.
Manage examination and external audit processes, maintaining productive relationships with external assessors on an ongoing cadence and ensuring timely and accurate response to inquiries. Lead contract negotiations and management with third-party partners involved in trade-in, recycling, refurbishment, logistics, and other operations.
Direct multiple projects focused on process improvements, new market entries, and product/service expansions.
Build and guide a high-performing team to support risk, compliance, contracting, and project work.
Provide strategic recommendations to senior leadership on risk/compliance issues and opportunities.
Monitor and execute projects on time and with high quality standards.
Effectively communicate to ensure project alignment and progress within the organization.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA | Sunnyvale, CA, USA