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Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-being Performance BonusGlobal network of industry expertsExtensive training resources

Role and Responsibilities

The role is primarily accountable for managing a team of 4 individuals providing regulatory reports for our funds in the EMEA region, with a potential span increase due to ongoing global alignment. The role will focus on coaching and improving the team members whilst supporting the London office and ensuring the quality and timeliness of each requirement. Monitoring and maintaining oversight will also be a key aspect of this role. The successful candidate will also assist in the design of controls to improve the risk management framework, enhance documentation, and assess an optimal production process related to the Investment Operation team and participate in ad hoc projects, as assigned.

Responsibilities include the following:

Cost Management and Analysis

Manage and reconcile all MiFID II Research Payments, assisting PM’s to validate interactions and track actual spend against budgeted amounts in line with the Research & Inducement Policy

Interact with research brokers to resolve discrepancies, on behalf of the PM’s

Provide senior management updates in quarterly Brokerage Practice Committee

Tracking of payments maintained and kept up to date

Regulatory Reporting

Working knowledge of MIFIR, RTS 22 or ESMA guidelines on transaction reporting (ARM – Approved Reporting Mechanism)

Working knowledge of UK Trade Reporting (APA – Approved Public Arrangement)

Responsible for the preparation of reconciliations and investigation

Responsible for identifying issues, owning items through to completion

Relationship management with various vendors including the London Stock Exchange, Bloomberg, Kaizen and various trading venues

Responsible for the UAT/Beta testing of changes to system to ensure correct reporting to the relevant regulators, including the FCA in the UK

Producing/oversight of management information highlighting risks

Assisting with historical replays/back reporting requirements

Provide coverage across EMIR regulatory reporting, MiFID II Research Costs and EMT/RTS28 reporting

Ensure operational effectiveness of systems and controls

Responsible for calculating Quarterly PRIIPS Transaction Costs for MiFID impacted funds

Responsible for producing Annual RTS28 reporting

Ensure operational effectiveness of systems and controls

Responsible for identifying and remediating data issues, owning items through to completion

Producing/oversight of management information highlighting risks

Responsible for driving process improvement and digital automation within the process

Ensure that documentations and procedures are up to date and proper control measure are in place

Stakeholder Management

Effectively communicate with various stakeholders globally, PMs, Traders, Brokers, Operations Technology, Compliance, Risk and establish a high level of credibility with business unit contacts

Identify and recommend opportunities to refine operational effectiveness of processes and controls

Identify and escalate any service issues received from customers and stakeholders

People Leadership & Team Management

Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.

Drive the team in achieving its organizational goals and objectives.

Lead and ensure sustainable activities and programs to keep positive and high engagement level from our high performing team.

Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.

Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are always met.

Improve team effectiveness by implementing, monitoring and reviewing training policies and guidelines.

Optimizing resource utilization:  ensuring that required resources are available as needed, existing resources are productive, level of HC and skills available are aligned with business requirements

Responsible for the overall production management including recruitment and onboarding of staff, coordination with support functions such as HR, IT and Finance.

Special Projects

Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The role will be responsible for handling projects as required by the management pertaining to the introduction of new services, products and processes designed.

Qualifications

University degree in accounting and finance or business

7+ years of progressive experience in a financial services company and/or shared services environment

European Regulatory Reporting experience is an advantage

Good understanding of the end-to-end production environment, and the impact of changes to the reporting process, production schedule, and all the systems and applications supported by Operations.

Knowledge on various range of asset types and trade lifecycle relating to equities, fixed income, derivatives, and alternative investments

Excellent analytical, problem-solving, and influencing skills.

Ability to remain updated on the evolving regulatory landscape – including new/amended rules & regulations and hot topics in risk management.

Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.

Proficient in using Bloomberg Terminal and functions; RHUB, AUDT, TC, SSI

Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, PowerPoint, Lists, Power BI, Visio and Project.

Capable of building a business case for potential process improvements including cost/benefit analysis

Willing to work on EMEA shift and overtime may be required to meet business deadlines.

Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organization to always be up to date on job knowledge.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.