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Position: Client Manager (Auditor)

Purpose of the role:

As the face of BSI, the role of the Client Manager Medical Devices is to work closely with BSI clients across the Globe. The role is based in Japan, helping clients to improve their performance by assessing their Quality Management Systems and related processes against BSI standards and legal requirements such as the Medical Device Regulations. At the end of each assessment the Client Manager compiles an assessment report and presents this to the client. This role operates predominantly within the highly regulated medical devices market.

Key Responsibilities & Accountabilities:

Ensure that value is added to customers and their business/organisation through the assessment of their systems and processes against BSI requirementsComplete assessments and visit reports compliantly and in line with BSI requirementsRecommend the issue, re-issue or withdrawal of ISO 13485, ISO 9001, CE and MDSAP certificates, and report recommendations in accordance with BSI policy, procedures and timeframesContinuously enhance and uphold BSI’s reputation through effective planning, service delivery, compliant reports, and positive interactions with clients and key stakeholdersDemonstrate commercial acumen and providing added value in client interactionsMaintain a professional and engaging demeanour in all client relations, ensuring a positive and constructive experienceLead assessment teams as required, ensuring team members are well-briefed to maintain quality of service fostering effective working relationshipsBuild and nurture strong partnerships with clients, securing long-term commercial relationships and identifying opportunities for business development and increased client satisfactionProvide accurate and timely information, ensuring client and other records are up to date and complete, whilst adhering to internal information requirementsPlan/schedule workloads to make best use of own time and maximise revenue-earning activityMaintain and enhance appropriate professional qualification status in relevant disciplinesSupport induction, training, development, coaching and qualifying reviews where requestedBe an active member of the Operational Delivery Team, proactively engaging with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of Assessor Excellence putting the customer first

Key Performance Indicators:

Customer Focus

Able to effectively assess QMS systems across a wide range of Medical Device ManufacturersAble to solicit, interpret and use information about the clients needs and expectations to add valueIs recognised as a medical device and sector expert; provides support and expertise to enable continual improvementA brand ambassador of BSI, taking pride in their role and delivering on commitments

Operational Delivery

Organises work and executes to BSI’s standard of excellence and takes responsibility for resolving unexpected issuesCan proactively deal with issues through to resolutionAble to communicate effectively with senior audiences, peers, stakeholders and customers to engage and motivateDelivers to all compliance requirements and BSI’s standards of excellence

Communication

Has clear and unambiguous communication style that avoids unnecessary jargonIs a credible and stimulating communicator, able to adapt their style to best serve the clients needsCreates a positive & engaging experience for clients , helping them to embed excellence

Commercial Awareness

Can articulate to clients the findings from their assessment and how improvements link to business performanceEngages clients on their wider needs, offering suggestions for other BSI products and solutionsCan qualify sales leads appropriately and pass on to relevant sales teamsUnderstands the revenue impact from activities in which they are engaged / responsible

Travel requirements:

This position requires travel to and from clients 

Language requirements:

Business EnglishLocal language proficiency as required by the specific post location 

Knowledge and Experience:

At least 4 years of full-time work experience in the medical device industry, including a minimum of 2 years in one or more of the following areas: Related industries such as research and development or manufacturingApplication of device technology in healthcare services and patient careTesting devices for compliance with relevant national or international standardsConducting performance testing, evaluation studies, or clinical trials of devicesRegulatory or professional services experience 

Skills and Abilities(e.g. Teamwork,IT, Communication,Relationships):

Excellent verbal and written communication skills with strong attention to detailAbility to work independently, adapt to changing circumstances, and manage time effectivelyCapable of performing well under pressureWillingness to travel frequently for business purposesAn enthusiastic, committed team playerAbility to deliver superior performance and achieve challenging objectivesProactive and able to lead by exampleDemonstrates a strong passion for the business and the ability to inspire others

Qualifications(e.g. Technical):

Degree-level qualifications relevant to medical devices (e.g., electrical, mechanical, or bioengineering; biology or microbiology; chemistry or biochemistry; computer and software technology; human physiology; medicine; pharmacy; physics or biophysics)

Personal Qualities /Aptitudes(e.g. Initiative, flexibility,commitment,reliability):

Conducts business ethically and with integrityUnderstands client needs and adds value through commercial insights

BSI Excellence behaviours:

Client Centric – I put internal and external clients at the centre of my thinking. I am proud to   deliver outstanding client service.Collaboration – I build trust-based relationships through my ability to communicate openly and honestly. I value what others bring and I work inclusively with others at all times.Agility - I am open to change and willing to adapt my ways of working. I explore new ideas and ways to improve things to grow the business effectively.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.