REGULATORY SPECIALIST II - 79011346 Date: Jan 31, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 845951 Agency: Business and Professional Regulations Working Title: REGULATORY SPECIALIST II - 79011346 Pay Plan: Career Service Position Number: 79011346 Salary: $1360.00 Posting Closing Date: 02/12/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) DIVISION of REAL ESTATE POSITION TITLE: Regulatory Specialist II Position Number: 79011346 Hiring Salary: $1,360.00 Biweekly (non negotiable) ** OPEN COMPETITIVE** ***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. *** ***Applicants must complete all fields in the Candidate Profile. *** Our Organization and Mission: License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR. The Work You Will Do: + Review application for licensure requiring board approval, extensive research, and professional judgment, and prepare synopsis for the review and consideration of the Florida Real Estate Commission. + Serve as Liaison with Tallahassee Service Operations. Provide exemplary customer service and support to both internal and external customers with applications/license requirements’ questions and issues, and other general inquiries. Respond and provide information to incoming mail, emails, faxes, inquiries from the public, attorneys, licensees, and potential licensees. Collaborate with the Enforcement Section on child support suspensions and reinstatements per notification by the Department of Revenue. Maintain license relations, prepare and mail correspondence to the licensee regarding the child support. + Review, analyze and respond to the more difficult customer requests regarding application requirements, license history and certifications, requests for refunds, and other issues. Evaluate qualifications and licensure criteria in accordance with the law and rules. + Review, and assist with the preparation of the board agenda for applications requiring board approval. Monitor the fax queue, and the mail received for correspondence belonging to the Operation Support Unit. Maintain mail/fax logs for the unit and distribute the correspondence/faxes. + Perform other duties as required. Your Specific Responsibilities: + Review and process applications for licensure requiring Board approval. + Collaborate with Enforcement team on Child support issues and or concerns. + Review and assist with the preparation of the board agenda for applications requiring board approval. + Monitor, log and distribute incoming faxes and mail belonging to Operations Support Unit. Knowledge, Skills, and Abilities: + Requires a basic operational knowledge of Microsoft word processing, email and database applications. + Basic knowledge of Chapters 119, 120, 455 & 475, F.S. and Fla. Adm. Code 61J2. + Ability to operate general office equipment. + Ability to communicate and deal with people effectively. + Ability to establish and maintain effective working relationships with others. + Ability to research information to arrive at an appropriate and effective conclusion. + Ability to plan, organize and coordinate work assignments. + Ability to communicate effectively verbally and in writing. + Ability to maintain confidentiality. Minimum Requirements : + Two (2) years of customer service experience; and + One (1) year of Microsoft Office experience; and + Ability to communicate effectively and efficiently both oral and written. Preferred : Preference will be given to applicants with: Proven ability to interpret, analyze and gather information from fingerprints/criminal background report, court documents, departmental guidelines, and internet research. Proven ability to conduct basic internet search and navigation. Experience importing and verifying documents/applications in the department's single licensing system and using the department’s document imaging system. The Benefits of Working for the State of Florida: “ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: + State of Florida retirement package: 3% employee contribution required. + Nine annual paid holidays and one personal holiday + Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida + Ability to earn up to 104 hours of paid sick leave annually. + The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. + The State of Florida provides a $25,000 life insurance policy to eligible employees. + Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. + Tax deferred medical and childcare reimbursement accounts are available. + Tuition waiver program to attend an approved State of Florida College or University For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses. A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us. The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: ORLANDO, FL, US, 32801 ALACHUA, FL, US, 32315 Nearest Major Market:Orlando