Help us deliver like never before
We’re looking for a Relationships Lead to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
We will respond to your application when the recruitment team has returned from the 6th January.
What you’ll deliver with us
Our Relationships Lead is the lead engagement for a number of functions within the Data & AI Partnerships team. Reporting directly into the Head of Data & AI Partnerships the lead will will focus on leading innovative solutions to meet evolving needs of merchants, advancing Australia Post’s position as a market leader in the parcels markets. As a senior member of the Data & AI Partnerships team, this role will be required to interact with colleagues across Data Services to drive customer outcomes that are inline with our strategic priorities. This role will be required to have a deep understanding of Government proceudres and emerging technologies.
The Relationships lead seeks to understand customer needs and be able to articulate those requirements to assist in building solutions that ensure high levels of customer satisfaction. You will maintain strong relationships with key Government stakeholders and decision makers. Part of this role involves overseeing Data & AI Partnerships contract negotiations as well as revising commercial agreements to support the teams strategic and commercial priorities if required.
You’ll also
Be the key relationship manager for Government relationships, such as Geoscape and DITRDCA.Meet with customers to understand their requirements and drive frequent communicationRelationship lead for customer Data & AI engagements.Lead the preparation of proposals that ensure compliance with Government regulations/Develop plans and drive the teams’ strategic priorities for Government Data & AI initiativesDevelop and maintain the Customer engagement process for Data & AI PartnershipsWork with stakeholders to drive execution of commercial contractsSupport the Data& AI Partnerships team to achieve committed revenue and EBIT targets
About you
We are seeking a strong communicator who can collaborate with internal and external stakeholders. Internally you will be working with the Sales specialist, Data & AI, Legal, Shareholder Liaison and Finance Business partner teams. It is critical to be able to strengthen relationships with external stakeholders including the Data Solutions data partners, Australia Post customers and our data solution suppliers.
You’ll also need
Proven Senior Sales, Relationships Management or Consulting experienceHigh level of understanding of the Data & AI market or Digital partnership products is advantageous but not a dealbreakerAbility to work effectively with a variety of forms and licence agreementsWell-developed interpersonal oral, written communications and presentation skillsUnderstanding of corporate and government processes and regulationsBackground in dealing with the Data & AI market customers, industry groups and internal stakeholders is relevant but not criticalKnowledge of contract and project management methodologiesExperience influencing stakeholders and managing both internal & external expectations
How we’ll deliver for you
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
At Australia Post, we understand the importance of balancing work and personal life. Speak to us about what flexible work means to you!
We will respond to your application when the recruitment team has returned from the 6th January.
See and hear what it's like to be part of our teams in digital tech: