Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.

Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you.   Join us.

Job Description

The position of Relationship Manager within the Nordics region, is responsible for a number of State Street strategic clients based in the Nordics.

As part of the remit, the Relationship Manager will cultivate a deep understanding of the client’s business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences a best of breed service at State Street while identifying and driving new business opportunities to close.

The RM will both lead and collaborate with their Sales counterpart in commercial negotiations, and will ensure compliance with contract terms. The RM will also assist in analyzing and managing the client P&L, and will oversee relationship financials.

Expected leadership behaviors include an ability to contribute to team excellence, excellent collaboration and communication skills, and willingness to drive strategy and engage with the client across its global locations.

Responsibilities

Represent State Street to senior level executives at client companies in the Nordic region, and other clients as required

Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client’s perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements

Drive cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client

Generate new revenue opportunities from existing and prospective client base using State Street’s entire product range to achieve group revenue targets, introducing to relevant STT entities for commercial progression

Initially lead new business opportunities and ensure collaborative and cooperative behaviour amongst cross-regional, business deal teams and corporate functions, ahead of contracting entities completing sales process

Help the appropriate STT entity manage the negotiation and their execution of client contracts

Prepare account plans and delivers business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis

Maintain all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns

Manage the negotiation and execution of client contracts

Serve as an escalation point for critical service issues or roadblocks, proactively own issues through to resolution

Assist with client presentation preparation, client meetings, product collaboration, RFPs and sales execution

Develop and report on client(s) metrics and dashboards. Accountable for meeting assigned KPIs

Manage the finalization of Due Diligence Questionnaires for this client when received

Serve as the interface for compliance, regulatory, reputational matters between clients and State Street

Demonstrate commitment to AML risk excellence through the timely completion of the firm’s “know your customer” due diligence requirements, including regular periodic and event driven reviews

Escalate proactively material issues and unusual activity that might have an impact on the management of financial crime risk on an ongoing basis as well as at the time of client’s periodic and event driven reviews

Maintain role-specific knowledge of the current anti-money laundering and financial crime risks and issues affecting your business through training and communications.

Qualifications

Bachelor degree or the equivalent. Advanced/graduate degree preferred.

Excellent verbal and written communication skills

Ability to effectively facilitate meetings, with all levels within the client organization – from Executive Leadership to Operational points of contact.

Ability to gain an understanding of client business, challenges and strategic direction and subsequently articulate value proposition for new products and solutions.

10+ years of total work experience preferred with Financial Services experience in Relationship Management/ Sales, Sales Management or Client Service.

Proven ability to earn client trust and develop relationships (internal and external)

Deep knowledge of Financials services industry

Preference for Nordics experience

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Global Advisors

What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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