About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Release Mgt. Engineer

Grade: 10

Location: Belgrade, Serbia

Position summary:

This position requires a performance driven individual with a working knowledge of scripting and programming. The candidate would be tasked with deploying software packages and remote software distribution, as well as creating tools and scripts for process automation.

Responsibilities:

Building, testing, and deploying software packages (e.g. Microsoft Security updates) in accordance with release schedules. Remote software distribution and remote support activities for troubleshooting of endpoint solutions. Creating and maintaining packages, as well as software consistency. Use programming to create supporting tools or to automate some manual processes.Analyzing, tracing and extracting relevant details from logs, understanding the relationship of the details across different products and components for the services our customers have implemented.Creating analytics reports, as well as automated reports which extract any necessary information from customers’ devices.Adapting to operationally-specific scenarios that vary by product, account, or geography. Following standard work practices, adapting to operational changes as needed and onboarding new practices.Develop, review and document procedures and improvements; Ensure processes adhere to all regulatory requirements; Identify patterns, provide feedback and follow-ups for the customer, and make suggestions for process, project, system and tool improvements.Serving as the single point of contact to triage and escalate incidents.Participate in team meetings and activities; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the NCR improvement approach.May require rotation in work hours and/or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third-party suppliers.

Required skills:

Elementary knowledge of command line basicsExcellent MS Office knowledgeBasic understanding of HW/SW networkingCritical thinking and strong problem-solving skillsAble to learn at a rapid pace, desire to go the extra-mile consistentlyMust be an innovative thinker who is proactive and readily embraces changeAbility to work in a team environment as well as independentlyMust be able to prioritize and handle multiple projectsAbility to develop and document procedures and processesPleasant and professional manner in dealing with colleagues and clientsSuperior communication (verbal and written), presentation, and organization skills; ability to present information clearly and concisely in both English and Serbian

Optional skills and qualifications:

Knowledge of scripting languages (PowerShell, Batch, Visual Basic, etc.)Experience in using software deployment tools (SCCM, CA, LanDesk, Ivanti, etc.)Familiarity with Linux OS and its command line1-2 years of related experienceBachelor university degree in Information Technology/Computer Sciences

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”