Vonage is a leading provider of cutting-edge Cloud Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions, empowering small and midsize organizations to deliver amazing customer experiences, by providing the world’s most unified and intelligent CX solution. Our platform empowers enterprises with the flexibility to connect, collaborate, and engage customers across voice, video, chat, and messaging, all while ensuring seamless integration and consistency across touchpoints.

We are seeking a highly structured Release Train Engineer to lead our Unified Experience product releases across our CCaaS and UCaaS platforms, ensuring that our product offerings deliver cohesive, integrated, and transformative experiences for our customers.

About Team:

As a member of Vonage’s Lean Agile Centre of Excellence (LACE), you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

Why this role matters

The Release Train Engineer (RTE) is pivotal in orchestrating the Agile Release Train (ART) and ensuring the smooth delivery of value across programs and portfolios. The ideal candidate will possess extensive experience in leading Agile transformations, managing delivery processes, and optimizing team performance using tools like Jira. This role is crucial in aligning teams, facilitating Agile ceremonies, and driving continuous improvement in a dynamic and evolving organization.

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What you'll do Agile Transformation Leadership: Spearhead Agile at scale transformation in an organization with varying levels of Agile maturity, driving consistent delivery excellence. ART Facilitation: Lead the Agile Release Train (ART) by organizing and facilitating key Agile ceremonies, including PI Planning, System Demos, and Inspect & Adapt workshops. Cross-Team Alignment: Ensure seamless alignment and collaboration among Agile teams, Product Management, Architecture, Engineering, and Business Owners to maximize efficiency and value delivery. Value Stream Management: Manage and optimize the flow of value through the program and portfolio, proactively identifying and resolving impediments and dependencies. Performance Metrics: Develop and maintain metrics and reports using Jira and other tools to track progress, identify bottlenecks, and drive continuous improvement. Stakeholder Communication: Facilitate effective communication and collaboration across the program, keeping stakeholders informed with regular progress updates and status reports. Strategic Coordination: Collaborate with other ART leaders and stakeholders to strategically plan and coordinate the delivery of value across the program and portfolio. Continuous Improvement: Continuously evaluate and refine Agile practices, making data-driven recommendations for enhancements and driving adoption of best practices. Coaching and Development: Provide coaching and guidance to Agile teams and Product Managers, fostering their growth and ensuring their success in Agile practices. Subject Matter Expertise: Serve as a subject matter expert on SAFe and Agile methodologies, providing training, guidance, and mentorship to the organization as needed. What will you bring? > 4 years of experience in Agile Delivery SAFe Certified: You hold certifications such as SAFe Agilist (SA) or SAFe Release Train Engineer (RTE). Agile Expertise: You possess deep knowledge of Lean/Agile principles and a variety of Lean/Agile methodologies, with the flexibility to adapt your approach based on the specific context. Hands-On Leadership: You have hands-on experience leading Agile transformations at scale, with a strong command of supporting tools like Jira and Jira Align. Influential Coaching: You excel at coaching and influencing individuals at all levels, with experience working closely with senior leadership to drive change. Continuous Improvement Focus: You are passionate about continuous improvement and can demonstrate how you’ve effectively implemented impactful changes in previous roles. Proactive and Independent: You are self-driven, confident in your ideas, and capable of implementing them without waiting for approval. Dynamic Environment Experience: You thrive in fast-paced, dynamic, and multicultural environments with shifting priorities and deadlines. Collaborative Team Player: You work effectively with cross-functional teams, fostering collaboration and driving results. What's in it for you Unlimited Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Ask recruiter for country specific information