Job Title
Crown Worldwide Group currently has an opening for a: Relocations Logistics and Supply Chain Manager for the UK and Ireland
Location: Ruislip, West London - 100% office based
The role of the Relocations Logistics and Suplly Chain Manager is an integral one within the Corporate and Private Relocations Business. The principal objective of the role is to enhance business performance by identifying gaps within booked household goods jobs, reviewing where better margins can, and should, be made and analysing trends in performance.
A fundamental aspect of this role will be to sustain a reasonable margin across our Household goods (HHGs) business units across UK, Ireland, and Benelux. Alongside this, working with the business unit heads to advise where we could do things differently to improve margins in the long term.
The Relocations Logisitcs and Supply Chain Manager is accountable for the quality of our Service Partners, reviewing feedback and how we can constantly improve this for our customers, working within the framework of our Operational Structure. In addition to this, to analyse pricing points with Service Partners throughout the year to ensure we are remaining competitive in our market and that our margins are remaining at a strong operating level. To establish any operational training of systems or service delivery and ensure relevant support is provided resulting in tangible improvements. Ongoing review of client matrices to find more cost-effective ways of delivering services. In addition to working with the client services team to find the most cost-effective Service Partners.
Key Focus Areas
• Ensuring the excellent quality of our relocation services in Benelux, UK, and Ireland
• Management of systems ensuring the validation of information that is currently invalid and unusable.
• Operational P&L accountability.
• Responsible for Supply-chain cost, productivity, and quality
• Analysis of information feedback and development of Service Partner feedback systems in line with European partners.
• Development, implementation, and management of quality site visit systems including virtual quality visits (VQV).
• Development, implementation, and management of quarterly SP Scorecard Systems using valid ARC reports.
• Management of UK, Ireland, and Benelux warehouse storage for both Corporate and Private.
• Monthly analysis and review of financial performance and margin analysis.
Key Tasks and Responsibilities
• Relationship management between service partners and Crown for long-term working partnerships.
• Reporting back to the Head of Client services on the monthly operations meeting, responsibility for ensuring one is held and that it provides a forum for discussion.
• Identifying and implementing quality performance improvement opportunities and measures.
• To analyse and provide a better understanding of the HHG’s margins on our corporate/private clients.
• To find ways in which to deliver improved Revenues and Gross Margins, where possible.
• Support the company sustainability commitment and goals
• Demonstrate and promote the company vision and values
• Create client reporting for departmental use
• Standardise and improve current processes and workflows
Aptitude, Knowledge and Qualifications
Aptitude
• Excellent analytical, interpersonal, and verbal/written communication skills
• Ability to work in a potentially rapidly changing environment by being always flexible
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Exhibit high energy and ability to work efficiently while managing stressful situations
• Display confidence and a can-do attitude with a willingness to delegate tasks to support staff effectively
• Solution oriented approach to problem solving and decision making
• Proven excellence in anticipating next steps and providing proactive communication to the relocating executive and /or client
Professional Knowledge and Skills
• Must have relevant experience with in the Household Goods/ relocations industry.
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• Knowledge of the safety and legal procedures for handling and receiving goods
• Applicable computer skills with experience using Microsoft Office including Word, Excel.
• Strong verbal and written communication and presentation skills.
• Knowledge of the functionality of machinery and equipment
• Cultural sensitivity & awareness
What can we offer:
• A competitive salary package and incentive scheme
• 25 days of paid annual leave
• 1 extra day off to celebrate your birthday
• 2 days for Corporate Social responsibilities
• Dynamic working environment in a leading international company
• Company healthcare program
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.